[Resolved] Jukaso Journeys — Misinformation during sales

rjkhurana

from Delhi, Delhi

Address:	Gurgaon, Haryana, 122001
Website:	jukaso.co.in

About a week back I was invited to meet Mr. Sanjeev and his boss Mr. Ashwini in Gurgaon to avail a free trip. And alongside, they sold me a 5 year plan. I was promised that I can avail an international trip to Dubai at a cost of only 7K. However, to my surprise I was told I cannnot avail before 45 days as the process to issue DEA ID takes 45 days! In such a fast moving world to generate a simple log-in ID they take 45 days. This information was NEVER revealed in the sales pitch. After so many calls to Ashwini and Sanjeev, they simply denied this and kept repeating they informed. They completely fooled us. They were callous enough to simply say that I can cancel my membership if I am not satisfied. They have got a sales booked in their accounts, so didn't care really about the customer satisfaction once the sale is done. Would advise to take a strict action against them and recommend everyone to not avail any services from Jukaso.

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May 23, 2017

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2017

Jukaso Journeys Customer Care's response Dear Member,
Good Morning! We have gone through your queries and understood that you have been not given full information. We are sending more than 200 members every month for holidays across our properties and associated properties. Yearly approx. we are sending more than 2000 members and more than 4000 room nights are allotted to members.
I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself.
We would also like to inform you that we have now our presence in Shimla, Manali, Masoorie, Bhimtal, Goa & Udaipur with our associated properties. Now you can opt for a holiday there too.
For further any queries you can also reach us on below number and e-mail Id
Toll Free No. :[protected]
E-mail Us On : [protected]@jukasojourneys.com
https://www.facebook.com/journeysbyjukaso/
https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos
https://twitter.com/journeys_jukaso
Best Regards,
Response Team
Journeys Resorts Pvt. Ltd.