[Resolved] Jukaso Journeys — No kit recived it has been 3 weeks. No one response, fake commitments done.

mraina123

from Karnal, Haryana

Address:

New Delhi, Delhi, 110068

I am so pissed of since i have joined this membership. It has been 3 weeks no kit recived. They said we have to pay emi however deducted all money once. I have paid 75000 which we agreed on the commitment of deducting in emi. They did so many fake promises at the time of selling memebership. I purchased this [censored] from jukaso sunder nagar delhi. They don't response. Customer care says write an email then what are u doing stiing there. I sent email and they responded in 6 days provided a tracking number whuch shows package has been dilvered in okhla. After that they keep saying we will assist however no assistance. They are disgusting. For the emi thing now they saying pay intrest and company will pay u. Do u think we are fool that we will put more money in this. Please let me know the process of cancellation. It excutive show properties which are not actually a jukaso property. I feel cheated. I want to post my grievance on all the social websites so that people will be saved. Companies like jukaso and their staff make world belive that we indians are big time liars.

Was this information helpful?

No (0)

Yes (0)

Aug 31, 2017

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2017

Jukaso Journeys Customer Care's response Dear Member,
We have gone through your queries and understood that you have been not given full information. We are sending more than 200 members every month for holidays across our properties and associated properties. Yearly approx. we are sending more than 2000 members and more than 4000 room nights are allotted to members.
I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself.
We would also like to inform you that we have now our presence in Shimla, Manali, Masoorie, Bhimtal, Goa & Udaipur with our associated properties. Now you can opt for a holiday there too.
For further any queries you can also reach us on below number and e-mail Id
Toll Free No. :[protected]
For Reservations : [protected]@jukasojourneys.com
E-mail Us On : [protected]@jukasojourneys.com
https://www.facebook.com/journeysbyjukaso/
https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos
https://twitter.com/journeys_jukaso
Best Regards,
Response Team
Journeys Resorts Pvt. Ltd.