[Resolved] Jukaso Journeys — No reservations, no service & no response as per commitment

amit51sonu

from Bayana, Rajasthan

Address:

Gurgaon, Haryana, 122001

Sir, I purchased Red membership from Journey by Jukaso by paying Rs.1.18Lacs, as per their commitment, they denied for hotel booking after 20days of purchase, so I requested them for refund of my money, they agreed also, since I have given complaint within 10days of purchase they agreed that after deducting Rs.5000/- as per their agreement, they will refund me rest amount but after I sent several mails, did several calls to their executive Juskaran & Anuj but no response is from them neither anyone picking up the call nor calling back, it seems that their intentions are not to refund my money. I even mailed to their head Mr. Rakesh Kalra, but he also not responded back. Horrible service & response from them, I feel I have done big mistake by purchasing their package & are feeling cheated. I will suggest, no one should purchase it. I have all the emails in records related to interaction & follow-up done by me.
Thanks,
Amit Srivastava
[protected]

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May 23, 2017

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

Apr 06, 2017

Updated by amit51sonu No response received on money refund from Journey by Jukaso.

Verified Support

Apr 21, 2017

Jukaso Journeys Customer Care's response Dear Member,
Good Morning! We have gone through your queries and understood that you have been not given full information. We are sending more than 200 members every month for holidays across our properties and associated properties. Yearly approx. we are sending more than 2000 members and more than 4000 room nights are allotted to members.
I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself.
We would also like to inform you that we have now our presence in Shimla, Manali, Masoorie, Bhimtal, Goa & Udaipur with our associated properties. Now you can opt for a holiday there too.
For further any queries you can also reach us on below number and e-mail Id
Toll Free No. :[protected]
E-mail Us On : [protected]@jukasojourneys.com
https://www.facebook.com/journeysbyjukaso/
https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos
https://twitter.com/journeys_jukaso
Best Regards,
Response Team
Journeys Resorts Pvt. Ltd.