[Resolved]  Jukaso Journeys — No response for cancellation of policy

Address:	Gurgaon, Haryana, 122001
Website:	jukasojourneys.com

We purchased their policy valid for 5 years which cost us 60, 000 INR. On the first trip we took, the services were absolutely pathetic. The hotel details forwarded to us were false. On complaining to the customer care they didn't respond. The salesperson Mr. Ankit and Mr. Saransh refused to attend any of our calls though while selling the membership they were more than eager to attend calls any time of the day. We spoke to their customer care representatives and no body had any solution to any of our complaints. We decided to cancel the policy. For almost an year now we have been regularly visiting their office but they make sure we are seated in a separate room where they arrange for absolutely meaningless meetings with their representatives. They make sure we don't get to interact with any of their customers lest we would endanger their sales. Every time we are told that something will be done about it but so far there's been no action taken on part of the jukaso team. each time they fix a meeting with any representative it's a pointless discussion which only ends up in jukaso team members asking us to visit at a later date. We have sent them a hundred emails but there's no response or if there is one it usually doesn't offer a solution or a process for the cancellation of the membership.