[Resolved] Jukaso Journeys — non refund of my money after cancellation of agreement | |||||
Hi! In the month of december 2016 i received an invitation from jukaso journeys mentioning that they have some good option and package for tour and travels. I along with my wife decided to visit the place so we did, after hearing the plan we decided to buy a plan of 3 years which cost us 36000, but due to some reason we decided to cancel the agreement & as per our agreement we will get back our money after deducting tax amount. So i started following up with them for the same but they have stopped responding me. My wife met with ms. Payal in their gurgaon office & she promised that money will be refunded within 90 working days. But now morethan 150 workinf days has gone but they are returning my money. I put several mail to them, i mad more that 100+ phone calls, i tried to contact every responsible person of the company including md mr. Rakesh karla but every one of them turn around their faces, no one has responded, blocked my no., no revert of mail. Now i am clueless how will get my money back. Now i need help, its have been more than 6 months, i am in dire need of money. Regards Kapil garg [protected] Customer id 130658 Contract id 49862 Was this information helpful? | |||||
Nov 6, 2017 Complaint marked as Resolved Jukaso Journeys customer support has been notified about the posted complaint. Verified Support Oct 06, 2017 Jukaso Journeys Customer Care's response Dear Member, Good Morning! We apologise for the inconvenience caused to you. We are always there to give the best of the services to you. Kindly provide your membership details and contact number on the below contact number and e-mail ID so as to help you and understand the issue better to resolve. You can also reach us on below numbers and e-mail Ids Toll Free No. :[protected] E-mail Us On : For General Queries: [protected]@jukasojourneys.com For Reservations: [protected]@jukasojourneys.com https://www.facebook.com/journeysbyjukaso/ https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos https://twitter.com/journeys_jukaso Best Regards, Response Team Journeys Resorts Pvt. Ltd. | |||||
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+91 89 1305 0100 [Jukasotel]
+91 54 2240 6667 [Varanasi]
+41 338 221 543 [Hotel Gasthof Schonegg]
I.T. Composite Towers, Plot No. 1, I.D.C., Mehrauli Road, Gurgaon, Haryana, India - 122001
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I had sent 54 mails till now & lots of call on given Toll Free No but no response.
You guys are fraud & not refunding my money after cancellation since 9 months gone.
My Membership id is :- My Customer ID is - 130658
Contact ID is - 49862
Registered Mobile No. - [protected]
Please JUKASO team kindly refund my money.
Regards
Kapil Garg