| Address: | New Delhi, Delhi, 110025 |
| Website: | www.jukasojourneys.com |
Dear Sir / Mam,
I got a call from executive Mr Vishal from his number [protected] and he offered me to come at Jukaso
Hotel for attend the presentation. When i had visited there i met with Ms Rekha Singh and Manager Mr
Kuldeep Singh Negi. She & he has given me presentation about Holiday package membership of your
company. They offered me about 3 package (25 Years, 10 Years and 5 years ) but due to expensive i had
denied the same then they offered me 3 years package with Rs 65000/-( Sixty Five Thousand ) in 2
installment for Tours 5 days and 4 nights for 3 years including Airfare and pick and drop facility from
home to Airport and Airport to hotel with Sight seeing without any charges for 2 Adult and 2 Kids or 3
Adult in India.They said i can plan minimum 7-8 days before so they will booked my Air Ticket and
arrange the Hotel rooms. Also given me offer about dial and exchange if i will stay in any hotel in
India / abroad (Including 5 Star) i should make the payment of Rs 1100/2000 per day including
breakfast. They also given us offer that if i will arrange any party or celebration in Jukaso Hotel
there will be no any charges of banquet hall and decoration also 50% off on Foods for guest. They also
given me free complementary offer for Kashmir package 5 days & 4 Nights with Airfare including pick and
drop facility with sight seeing. They Told me that there is Annual fee Rs 3000 ( three thousand ) which
is waived for me. They have given me 1 condition if i will tour and stay on 26th January, 15th August,
25th December & 31st December they will reduce my stay 1 day. I was very happy that i got such Journey
offer from your side because in Rs 65000/= i am getting total 4 Holidays in 3 years with Stay in Jukaso
and Other Hotels ( till 5 stars Hotels) including Airfare, Sight Seeing with Pick and drop facility. So
i have discussed with Mr Kuldeep and 1st installment Rs 10000/( Ten Thousand ), made the payment on
same time payment receipt number CC No 6476TID No[protected]nd Installment will be pay Rs 55000/ (
Fifty Five thousand ) on 27th May 2017 while he said that he will send the executive to collect the PDC
cheque from my address. He has given me 1 agreement paper with lots of Terms and Condition and he shows
that they are given me complementary offer for Kashmir package 5 days & 4 Nights with Airfare. When i
asked about to learn the Terms and condition he given excuse that its too long so no need to see this
because i will get a call from Jukaso and they will provide me all deatils about this journey with Call
recording. When i reached home and see the term and condition i found there is no Airfare included in
this agreement which was shocked for me.Today i got a call from your service team [protected] and she
also confirmed me that Airfare is not included except complementary offer also given me information
about some red season but not clear about the days and date. She asked few question from me confirmed
me that she will give the feedback to sales team. This is clearly showing that sale team has given me
wrong commitment and had done mis selling. Have a request to you kindly provide me Airfare also for all
3 years which they have committed me or return my money.
I shall always obliged for your this kindness.
I have written more than 5 mails but getting assurance that concern department will contact me but till date nobody contacted me.
Regards
Md Khalid Hassan
[protected] / [protected]
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