Jukaso Journeys — not happy with the services

Address:

Gurgaon, Haryana

This is regarding to our membership of jouney's membership (Number - 121874) which me and my wife purchased on 10th march'18. Other details of the purchase are white season plan @rs48000. 50% of the payment (25000) was made during the purchase as it was apprised by the sales person. We found the option of initial payment of 50% and rest amount later anytime in the year, to be extremely convenient and customer friendly as it was allowing us to start our holidays immediately after the initial 50% payment. However, it was really disheartening to realise that the convenient option was no less than a sham as now we are being forced to make rest of the payment before starting our holidays. Though the point of contact (Miss shweta shrivastava - mr gaurav gupta and miss niharika) were extremely polite. And i must say we failed to realise their deceiving conversation and sugar coated deceptive schemes. This certainly makes are very strong case of fraud (Ipc sec 420) against jukaso journey as during the conversation the sales people were acting as the agent of the firm. And i shall not hesitate to take this matter to consumer court as well as social media. We have taken white season plan cost around 48000/- out of which we have already done 50% payment of 25000/- while taking the membership it was told that we can pay 50% amount while joining and can pay rest of the amount (23000/-) anytime in the year and can start with our holidays immediately. Our point of contact was shweta shriwastawa/gaurav gupta and niharika. They have offered us a total package of 4n/5d holiday (Each year) + 4n/5d holiday (Complimentry). All three of them told us that we can immediately start with our holidays anywhere (In india or outside india) but now when are actually trying to book our holidays we are facing a lot many challenges.

1) we have told that we can do our bookings through member login but this was never told the member login doesn't work if you have not given the whole payment.

2) every time we were chasing either these three people or the customer care but nothing moved.

After multiple follow ups finally jukaso came back with a plan of 4n 5d holiday package. We have mailed our preferred location (Manali) and dates (27-30 may 2018) to jukaso and have recieved a confirmatuon email of booking. Now this does not ends here, we have booked our tickets already for manali as my birthday falls on 28th may and we wanted to spend it in manali. Today (19th may) we recieved an email from jukaso of booking cancellation and provide with a new date for a later month.

We have already booked our tickets and have planned everything accordingly. Team jukaso - if you guys cannot live up to your fake promises and give us booking on the mentioned dates please refund our entire money with the ticket fare.