[Resolved]  Jukaso Journeys — not responding to mail

Address:Ghaziabad, Uttar Pradesh, 201014

I emailed many times to Jukaso journeys for my booking confirmation but no one is replying. Is there any way to confirm my booking? I have only contact email for my booking. I wish you email back to me at my registered email address. I can't write my contact cause of public platform but ...my Jukaso Journeys registered email address is [protected]@proprof.in.
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Nov 13, 2017
Complaint marked as Resolved 
Jukaso Journeys customer support has been notified about the posted complaint.
Sep 16, 2017
Updated by Sneha Grover
Dear Sir,
Please call back to me as I am trying to confirm my booking for Goa resort in the month of November 2017. I tried your Toll-Free number many times but no one is picking up calls. please get back to me as early as possible cause I have to manage some other things too for my trip to Goa. Do you have some arrangement for my Pet Dog too or we have to arrange something for him.
My details are
Traveller id: 99612
Contract id: 19931
Name: Sneha Grove
Verified Support
Oct 06, 2017
Jukaso Journeys Customer Care's response
Dear Member,
We have gone through your queries and understood that you have been not given full information. We are sending more than 200 members every month for holidays across our properties and associated properties. Yearly approx. we are sending more than 2000 members and more than 4000 room nights are allotted to members.
I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself.
We would also like to inform you that we have now our presence in Shimla, Manali, Masoorie, Bhimtal, Goa & Udaipur with our associated properties. Now you can opt for a holiday there too.
For further any queries you can also reach us on below number and e-mail Id
Toll Free No. :[protected]
For Reservations : [protected]@jukasojourneys.com
E-mail Us On : [protected]@jukasojourneys.com
https://www.facebook.com/journeysbyjukaso/
https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos
https://twitter.com/journeys_jukaso
Best Regards,
Response Team
Journeys Resorts Pvt. Ltd.
Verified Support
Oct 06, 2017
Jukaso Journeys Customer Care's response
Dear Member,
Good Morning! We apologise for the inconvenience caused to you. We are always there to give the best of the services to you. Kindly provide your membership details and contact number on the below contact number and e-mail ID so as to help you and understand the issue better to resolve.
You can also reach us on below numbers and e-mail Ids
Toll Free No. :[protected]
E-mail Us On :
For General Queries: [protected]@jukasojourneys.com
For Reservations: [protected]@jukasojourneys.com
https://www.facebook.com/journeysbyjukaso/
https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos
https://twitter.com/journeys_jukaso
Best Regards,
Response Team
Journeys Resorts Pvt. Ltd.
Complaint comments 

Comments

Journey jukaso has refused to return our money as we need cancellation after 3 day of purchasing the 3 year holi day pckage..
Fave company of yours mr anuj doing miss guiding and did not refund

My no [protected]

Did not refund my money 20000 no response in customer care mr Anuj not answer the call miss guiding

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    Jukaso Journeys Phone
    +91 89 1305 0100 [Jukasotel]
    +91 54 2240 6667 [Varanasi]
    +41 338 221 543 [Hotel Gasthof Schonegg]
    Jukaso Journeys Address
    I.T. Composite Towers, Plot No. 1, I.D.C., Mehrauli Road, Gurgaon, Haryana, India - 122001
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