[Resolved] Jukaso Journeys — Providing banquet and free hotel stay with food

Prateek Gautam

from Delhi, Delhi

Address:	110075
Website:	jukasojourneys.com

My membership id is 130081 and it was taken at the cost of Rs 40, 000 on 26th Jan 2017. Jukaso said we have won a lucky draw and will be given a free voucher for 2 days 3 nights (breakfast free) to any of their locations and gold worth 5000/laptop/mobile. Nothing was given at the last. they told about other travel benefits in which i was not interested. Suddenly, they told that they have 4 & 5 star property at sundernagar, delhi and gurgaon where i can through 1st birthday party of daughter on 4th march 2017 @ 499 per plate. They convinced me like hell and i got convinced. Considering same i paid for it and got the membership but when i approached the sundernagar property, it was third class and they denied to give them even. I had to pay twice to arrange the party by booking other hotel. It was cheating done by jukaso. Considering same, i want to cancel the membership on immediate basis. No dedecutions shall be made as i have not availed any benefit or signed any page related to such deductions. Also Jukaso officials said there will be no deduction if i quit membership without availing any benefit. Please do transfer the amount in my sbi a/c [protected]

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May 22, 2017

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2017

Jukaso Journeys Customer Care's response Dear Member,
Good Morning! We have gone through your queries and understood that you have been not given full information. We are sending more than 200 members every month for holidays across our properties and associated properties. Yearly approx. we are sending more than 2000 members and more than 4000 room nights are allotted to members.
I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself.
We would also like to inform you that we have now our presence in Shimla, Manali, Masoorie, Bhimtal, Goa & Udaipur with our associated properties. Now you can opt for a holiday there too.
For further any queries you can also reach us on below number and e-mail Id
Toll Free No. :[protected]
E-mail Us On : [protected]@jukasojourneys.com
https://www.facebook.com/journeysbyjukaso/
https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos
https://twitter.com/journeys_jukaso
Best Regards,
Response Team
Journeys Resorts Pvt. Ltd.