[Resolved] Jukaso Journeys — refund issue

Sandeep@kumar

from Delhi, Delhi

Address:

New Delhi, Delhi, 110074

Hi, i took a membership in jan 17 from jukaso over the payment of 36k
Traveler id-127938. I cancelled my membership within the time frame mentioned by company, i called to customer care several times for refund but no satisfactory answer was given also they didn't reply on my mails i send them, the only answer from their customer care executives was that "it will take some more time", now almost 8 months passed away and there is no clue that when i will get my refund, please help i need my money back.

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Nov 8, 2017

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

Sep 11, 2017

Updated by Sandeep@kumar i just got a mail from their retention dept that its under process but seems nothing to be happened further

Verified Support

Oct 06, 2017

Jukaso Journeys Customer Care's response Dear Member,
We have gone through your queries and understood that you have been not given full information. We are sending more than 200 members every month for holidays across our properties and associated properties. Yearly approx. we are sending more than 2000 members and more than 4000 room nights are allotted to members.
I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself.
We would also like to inform you that we have now our presence in Shimla, Manali, Masoorie, Bhimtal, Goa & Udaipur with our associated properties. Now you can opt for a holiday there too.
For further any queries you can also reach us on below number and e-mail Id
Toll Free No. :[protected]
For Reservations : [protected]@jukasojourneys.com
E-mail Us On : [protected]@jukasojourneys.com
https://www.facebook.com/journeysbyjukaso/
https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos
https://twitter.com/journeys_jukaso
Best Regards,
Response Team
Journeys Resorts Pvt. Ltd.

Oct 11, 2017

Updated by Sandeep@kumar Dear Jukaso team,
it is not a matter of availing your service,
it is for refund and i need it back ASAP,
it is the height of ignorance, your retention team even does not reply on my mail, i send to you.
it is going to pass almost one year, how could any hospitality firm can treat any customer in such a way.
it put a clear massage about your company's intention of looting innocent people,

i am hoping through this portal i will get some help