[Resolved] Jukaso Journeys — Refund of 5 years membership

purnimasan

from Noida, Uttar Pradesh

Address:	Gurgaon, Haryana
Website:	jukasojourneys.com

I have applied for refund of 5 years membership of 50, 000/-. Ms. Payal khanna (A [censored] lady) always not pickup the call & agreed for refund of my money but she didn't do this, customer care executive have no information. They are fraud, cheater, they always denied for any reservation of any tour and charge much more. They told travel policy at the time of purchasing of membership is totally different after purchasing. After purchasing they said to give more money for any reservation. They said to give free hotel (Tax have to pay by member) but, at the time of reservation they told us to pay more money as 5, 000/- per year and hotel rate is also high.

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May 23, 2017

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2017

Jukaso Journeys Customer Care's response Dear Member,
Good Morning! We have gone through your queries and understood that you have been not given full information. We are sending more than 200 members every month for holidays across our properties and associated properties. Yearly approx. we are sending more than 2000 members and more than 4000 room nights are allotted to members.
I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself.
We would also like to inform you that we have now our presence in Shimla, Manali, Masoorie, Bhimtal, Goa & Udaipur with our associated properties. Now you can opt for a holiday there too.
For further any queries you can also reach us on below number and e-mail Id
Toll Free No. :[protected]
E-mail Us On : [protected]@jukasojourneys.com
Best Regards,
Response Team
Journeys Resorts Pvt. Ltd.