[Resolved]  Jukaso Journeys — Refund of holiday plan journeys from jukaso

Address:

12205

I have bought a 10 year travel plan on 10th April 2016 for which I paid Rs 80, 000 (travel member ID 82762 and contract ID 16925). Afterwards I did not find the plan satisfactory and I had applied for cancellation and refund on 18th April 2016 via email which was within the stipulated time frame of the stipulated 10 day cooling period. I had also visited their office during this time and handed over a written request for cancellation. I was told that it takes 90 working days for the refund to be processed. It took me by surprise that while a person can buy a holiday plan over the weekend in a couple of minutes but for refund of money it takes 90 working days. I waited for the 90 working days and inquired about my refund status. I had sent numerous emails and repeatedly called their customer care about my status and they keep on telling me that they have forwarded my case to the concerned department and they do not know any details of my case.Till date I have not got any response as to when they will refund my money. I have even mailed their Chairman Mr. Rajeev Khanna but still I have not got any information.

Anjanjeet Singh Dhaliwal