[Resolved] Jukaso Journeys — Refund of Membership fees of Rs 40,000

sood_manoj

from Delhi, Delhi

Address:	122001
Website:	www.jukasojourneys.com

We have taken the membership for Rs 40, 000 on 31/12/2016 but soon after on next day inquiring about the promises they made during the signing of membership, they simply denied and told many of the things which will be chargeable. So we decided to cancel the membership and made the request on 1st January, 2017 by mail to them. But after too much followup I got reply back on 9th January that cancellation will be done and refund will take 90 days. but till date after reminding them again go no response from them. Moreover the customer care help line not working.

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May 22, 2017

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

Mar 30, 2017

Updated by sood_manoj We have cancel our membership dated 31/12/2016 in the name of Mrs. Ashu Sood Contract ID: 46081
Traveler ID: 126431
on 1st January, 2017 as we found out that many charges which they promised will not be there we were informed that these all will be charged and we decided to cancel our membership.
When we filed the cancellation there was no response from them. After continuous reminders we were informed that the membership will be cancelled and refund will take about 90 days. But till date no news from them. I sent the reminder mail also but got no reply and moreover their customer care help line is also not working.
Please help.

Regards,

Manoj Sood
[protected]

Verified Support

Apr 21, 2017

Jukaso Journeys Customer Care's response Dear Member,
Good Morning! We apologise for the inconvenience caused to you. We are always there to give the best of the services to you. Kindly provide your membership details and contact number on the below contact number and e-mail ID so as to help you and understand the issue better to resolve.
You can also reach us on below numbers and e-mail Ids
Toll Free No. :[protected]
E-mail Us On : [protected]@jukasojourneys.com
https://www.facebook.com/journeysbyjukaso/
https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos
https://twitter.com/journeys_jukaso
Best Regards,
Response Team
Journeys Resorts Pvt. Ltd.