[Resolved] Jukaso Journeys — Refund of money for membership

Ravirana86

from Gurgaon, Haryana

Address:	Gurgaon, Haryana, 122001
Website:	[email protected]

I have taken the 5 yrs of membership with Journeys Resorts Pvt ltd. by Jukaso on 04.04.2017. But due to some family emergencies, I need to withdraw the membership. I have send the email and courier to their Gurugram address . They state that you should come down to the office to meet to discuss about the same. I have paid them Rs. 60000/- for that. But now they state that it may be refunded if you withdraw within 90 days after the deduction of Rs. 5000/-.

I want the money to be refunded within 30 days so that I can pay the CC bill as I am already going through financial crisis. Please help me to get refunded within time so that I can be saved from any sort of heavy interest levied by the bank . My Member ID is 145177 and contract id is 63484. My name is Ravi Kant Rana.

Was this information helpful?

No (0)

Yes (0)

May 24, 2017

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

Apr 08, 2017

Updated by Ravirana86 As per Clause 8.1, if an traveler withdraws his membership within 10 days of down payment, Rs 5000/- admin charges will be deducted and rest will be refunded. Please refer and refund ASAP. I will be highly obliged for the same.

Verified Support

Apr 21, 2017

Jukaso Journeys Customer Care's response Dear Member,
Good Morning! We have gone through your queries and understood that you have been not given full information. We are sending more than 200 members every month for holidays across our properties and associated properties. Yearly approx. we are sending more than 2000 members and more than 4000 room nights are allotted to members.
I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself.
We would also like to inform you that we have now our presence in Shimla, Manali, Masoorie, Bhimtal, Goa & Udaipur with our associated properties. Now you can opt for a holiday there too.
For further any queries you can also reach us on below number and e-mail Id
Toll Free No. :[protected]
E-mail Us On : [protected]@jukasojourneys.com
https://www.facebook.com/journeysbyjukaso/
https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos
https://twitter.com/journeys_jukaso
Best Regards,
Response Team
Journeys Resorts Pvt. Ltd.

Related Jukaso Journeys reviews

View all 565 Jukaso Journeys Reviews

Comments

Isha0707

from Delhi, Delhi

Please help me in getting my money back. I have cancelled my membership in one day..as per the policy they should deduct 5000 and return the rest of money but they did I not returned it please help me to refund my money back. Its not the black money its gets Years to earn 50000 rs..