[Resolved]  Jukaso Journeys — refund of money per agreement clause 8.1 for the money paid for 5 years jhp mini travel plan

Hi,

On Date 19th March, I got a call and informed that I won gift card and they ask me to visit a restaurant near to my location in Panchkula (HR).
I visited there with my wife.
I was attended by 3 people (Ankit, Neelam and Bharti Rana), they shared all benefits with us about their 5 years mini package. and finally I purchase 5 years mini package in 69K.
After 2 days on 22nd March, I requested for cancelling my package and refund my money after deducting 5K as administrative charges.
As per their written refund policy, I waited till 90 working days but still i have not received my money back.
Whenever I call customer care they just say, you request is still under process.
Now, they are not even ready for meeting. When I visited Gurgaon office, it was closed.

Please refund my money back ASAP.
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Mar 14, 2019
Complaint marked as Resolved 
Jukaso Journeys customer support has been notified about the posted complaint.
Verified Support
Feb 04, 2019
Jukaso Journeys Customer Care's response
This is in reference to your complaint, we sincerely apologize for all the inconvenience faced by our member because of the same. we would like to inform you that we are unable to process your refund because o[censored]navoidable financial cruise in our company but we ensure you that you will get your refund of date 20.04.2019

Thanks & Regards

Team Journeys
Feb 25, 2019
Updated by [email protected]
Journeys Team,

How many times you will do false promises?
This is not the first time I received some false promise, earlier also you promised that "sir you receive refund in Nov-18, Jan-19, March-19". and now you are saying Apr-19.
But its been an year now, i have not received refund yet.
Your customer service is worst, they do not have any information, and they always say to will reply back you sir, but they never reply us back on time.

You can not even comply your own refund policies (i.e. 90 working days).
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