[Resolved] Jukaso Journeys — Refund on Withdrawal from Membership

OmParkash Gupta

from Gurgaon, Haryana

Address:	110092
Website:	NA

A sum of Rs. 25000/- was paid through Credit Cards as initial payment for membership of JHP-5 Years on 24/01/2016. The membership was withdrawn within an hour on 24/01/2016 itself and this was conveyed to the company via E-Mail as well as a letter. The reason for withdrawal was that the agreement did not contain several features which were mentioned during the presentation. The agreement, on the other hand, contained several new restrictive features. Subsequently, several E-Mails and letters were sent to the company for refund of Rs. 25000/- without any deductions as the membership was mis-sold to us. At one stage, the company informed us that the refund would be effected in the last week of May 2016.
As the company did not refund our money, we approached a Consumer Disputes Redressal Forum where the matter is being considered ex-parte as the company did not attend the hearings at the Forum as well as at the Mediation & Conciliation Centres. We are seeking refund of our money.

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May 22, 2017

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2017

Jukaso Journeys Customer Care's response Dear Member,
Good Morning! We have gone through your queries and understood that you have been not given full information. We are sending more than 200 members every month for holidays across our properties and associated properties. Yearly approx. we are sending more than 2000 members and more than 4000 room nights are allotted to members.
I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself.
We would also like to inform you that we have now our presence in Shimla, Manali, Masoorie, Bhimtal, Goa & Udaipur with our associated properties. Now you can opt for a holiday there too.
For further any queries you can also reach us on below number and e-mail Id
Toll Free No. :[protected]
E-mail Us On : [protected]@jukasojourneys.com
https://www.facebook.com/journeysbyjukaso/
https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos
https://twitter.com/journeys_jukaso
Best Regards,
Response Team
Journeys Resorts Pvt. Ltd.