[Resolved] Jukaso Journeys — Repeated commitments not being honoured

shashi naresh mehta

from Noida, Uttar Pradesh

Address:	New Delhi, Delhi
Website:	jukasojourneys

We were lured into taking membership with the offer of Bali package. THis was to and fro to Bali from Delhi for three persons and a seven nights stay. The membership was taken in December 2014 . Since then we have been regularly following up the matter and all seniors have promised to honour the commitment. We have exchanged so many mails also.
Now we are suddently told that only one way ticket will be given and that too on a day when Jukaso gets the cheapest fare . What does that mean. We go to Bali and get stuck or pay our own fare to come back ?

Is Jukaso trying to mislead people and hook them into taking membership and then making them run around ?

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Sep 26, 2016

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2016

Jukaso Journeys Customer Care's response Dear Shashi, Apologies for the delay in response to your concern. We thank you for bringing the situation to our attention. We have read and noted the entire scenario and are digging into the same. If the issue you raised has already been solved, please mark this complaint resolved else share your member id, email address and contact number at: '[protected]@jukasojourneys.com'. Should we need any more details from you during the inquest, we will let you know. We request you to allow us a time span of 7 working days to come back to you with a resolution. We appreciate your patience and cooperation. -- Team Jukaso Journeys

Verified Support

Aug 23, 2016

Jukaso Journeys Customer Care's response Dear Shashi,

As your concern is resolved now, we request you to take back this complaint or mark it as resolved.

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Team Jukaso Journeys