JustDial.com — deficiency of services

Address:

600112

Dear sir, till the month of august i had been using the services of just dial under the plan of rs.1000 per month. Ever since september when i upgraded my plan to rs.3500 per month i had received a commitment that my lead generation would increase but instead my lead generation has fallen down by 90%. Every month i complain to them yet they are taking no action towards it. They have even stopped responding to my calls and in-spite of repeatedly asking them to stop my monthly ecs of 3500 they have not done the same and also have said me that they will not stop the ecs regardless of providing me extremely low quality leads (I have call recorded for the proof of the above said statement). Last month when i filed the complaint they sent a marketing agent who assured me on upgrading pack the issue will be resolved for which i foolishly agreed and upgraded my pack to rs.4500 yet the issue persists. There by i would like a little help on the matter before i file a complaint in the chennai consumer court against just dial making them liable to not only pay me the amount deducted from my bank but also penalty for the deficiency of services provided by them. Just dial business name : ssl timber pvt ltd mobile number registered : [protected]
Also, all the representatives who upgraded my plans have stopped attending my calls.