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JustDial.com — Delay in cancellation of ECS and contract of Diet clinic Faridabad

Dear Sir or Madam,
Refer to the below mail for the cancellation of our ECS and our contract. We have sent a request for the same on April 27, 2022, and are following it up with just dial for more than 10 days, but still the ECS cancellation has not been done. Today we spoke to customer service, but it was of no use. She also told us that we would get a call from the concerned department. 12 may is the ECS date and we do not want our ECS to be deducted, so kindly treat this matter as urgent and get our ECS stopped.
Thanks and best regards
Bhawana sachan
Mobile : [protected]
On Mon, May 9, 2022 at 12:03 PM Bhawana Sachan wrote:
Dear sir /madam, We have received the same reply on 02nd of may till date nobody approached us. Very disappointed the way just dial works. We need termination of our ecs immediately, since not satisfied with your work and support. Kindly do the needful urgently Thanks & RegardsBhawana sachan

On Mon, 9 May 2022 at 11:27 AM, [protected]@justdial.com wrote:
Dear Customer, Greetings from Just Dial Limited.With reference to your request for ECS cancellation of your contract, we would like to inform that we have forwarded your request to our department concerned and one of our executives will speak to you on urgent basis.We hope this answers your query regarding ECS cancellation process.
Feel free to contact us for any further assistance required. We are committed to give you best of the customer service experience.Thanks & Regards,
Priyanka
Customer Service Team
Just Dial Limited
Customer Care Link: https://www.justdial.com/support
Website: www.justdial.com
On[protected]:12:00 wrote:CAUTION: This email originates from outside Just Dial. Please be cautions while opening links or attachments.Dear Madam/Sir, With reference to below mails, we have not received any call from just dialas yet. kindly do the needful at the earliest.thanks & brgds...Bhawana Sachan/diet clinicmob : [protected]On Mon, May 2, 2022 at 1:08 PM [protected]@justdial.com wrote: Dear Mr Dr Bhawana Sachan, Greetings from Just Dial Limited. With reference to your request for ECS cancellation of your contract, we would like to inform that we have forwarded your request to our concerned department and one of our executives will speak to you within 24-48 working hours. Feel free to contact us for any further assistance required. We are committed to give you best of the customer service experience. Thanks & Regards, Ayush Sharma Customer Service Team Just Dial Limited Customer Care Link: https://www.justdial.com/cms/customer-care Website: www.justdial.com On[protected]:54:02< bhawana.[protected]@gmail.com > wrote: CAUTION: This email originates from outside Just Dial. Please be cautions while opening links or attachments. Dear Sir/Madam, We have taken a premium package from Just Dial for our sales promotions starting in February 2022, after being approached by Mr. Nagendra who told us that his whole team would support us in our business promotions. Once all the payments and formalities are done, we have been told that Mr. Vinay will be handling our company for any queries or problems that we may have. We are receiving daily irrelevant calls as an inquiry and have had an amount deducted from our account for the same. We complained to Mr. Vinay about this but got no action from his side. He always advises us that he will get the key words changed, but nothing has happened till date. Mr. Nagender is not responding and Mr. Vinay is not able to give any proper solution. Not a single call we received was related to our business since we subscribed to just dial. We are very upset by the service and response from Just Dial. We tried to terminate the ECS, but were advised by the customer service that if we terminate, then the whole amount that we gave will go to waste. Yesterday, we were approached by Mr. Rashid who advised us another plan. If we pay Rs. 3500/- then he will terminate our ECS and Just dial will do promotion for Diet Clinic for another six months. We are really confused by the representatives of Just Dial and feel cheated by the facts they hide while securing business. We have made payments of more than Rs.12000/- since February 2022 not a single useful enquiry for our business. We are very much disappointed by Justdial services. and just want to stop our promotions. best regards Bhawana Sachan Diet Clinic Mobile : [protected]
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JustDial.com customer support has been notified about the posted complaint.
Verified Support
May 11, 2022
JustDial.com Customer Care's response
Hello Priyanka,

We are sorry to hear that you have a concern in your contract.

We have forwarded your request to our concerned specialist department and you will be contacted shortly.

You can always get in touch with us on [protected]@justdial.com or our customer care number [protected]

Regards,
Team Justdial.
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