[Resolved]  JustDial.com — Ecs cheating & worst customer service by mr. Muthukumar

Address:	600045
Website:	www.justdial.com

Dear sir,

I am using justdial service for the past 7 years. Recently i upgraded the service sales executive took my signs in new contract forms on 7/6/2017. My old ecs amount was 5300 and new one is 9000. I cleared their advance payment 10000 by pdc on 13/6/17 and i got mail stating my new contract has been activated. Yesterday i got a message form just dial asking me to keep sufficient amount in bank rs.5500 will hit on 21/06/2017. I called and asked them how you can deducted 5500 which no where i agreed to pay but they handle the call in very rude manner tele sales guys name vijayakumar called me in singular and disconnected the call. I made a complaint about him and ecs issue to mumbai office but same treatment got from them also they are not ready to give me one acknowledge about my complaint. I got chennai head mr. Muthukumar landline number and explained him about the real issue unfortunately he also behave in the same way like executive and argued they didnt commit any mistake. He asked me to post the problem in face book & twitter if i wish, that he will handle and he dont have any problem with company reputation going down.

I request dept. To do immediate audit on their ecs process and their procedure.

Regards

Kasim basith
Director
Opportunity info tech
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