JustDial.com — ECS debit even after a request to stop the services Just Dial Services.

Just Dial has been pathetic service provider and equally pathetic customer service. I have chasing for the refund and to end the contract since Dec but they have charged even when I supposed to get to months ECS services free of charge. I Have been in touch with the Just dial team for over 20 times now and few customer service representatives from different departments.

I have been cheated by Avinash Singh who earlier asked not to contact JD as he might loose the job. And he promised that he will get my money refunded or else he will pay it by his own. He has now blocked my number. I haven't spoken to him since Dec, 23.

Siddharth, Shalini, Luvkush, Rohit or Mohit, Saloni Likewise many others, Few of them have listened to my concerns and could do nothing more than arranging a call back. When I bought the services I was told that it is a one year contract and now (11Jul, 23) I have been told its a perpetual contract( Haven't heard of this before). I was told since I have paid 2 months payment in advance I will not be charged in the month of Nov & Dec, 22 but I was charged again and this time and additional charge of RS 589.00 was charged because plan was upgraded (I have no idea about it)

Here are the charges so that I dont have repeat the story thousand times.

1180.00 JD[protected]Nov22

589.00 JD [protected] 8Dec2022
1180.00 JD [protected] 8Dec2022 1769.00

589.00 JD [protected] 8Jan2023
1180.00 JD [protected] 8Jan2022 1769.00

589.00 JD [protected] 8Feb2023
1180.00 JD [protected] 8Feb2022 1769.00

Also, on asking why there were changes made to the account details on my JD account- I did not get any concrete answer. Mohit's (who I am not aware of ) account Fedrel bank - last four digits 1771 information was added to my business. As per JD its a same contract which is transferred to any new business who buys services from JD.

JD has all the call recordings and they can listen to it and would agree that I asked to cancel the contract way back in the month of Dec, 23. I have been sick & tired now and want someone to take actions.

Regards,
Shailesh Sundriyal
[protected]