JustDial.com — Firm is closed and ECS stop request not resolved after many calls with service centre

Address:Belagavi, Karnataka, Belgaum, Karnataka

I owner “Belgaum Light Blocks” has requested just dail to stop ECS as firm is already closed. I made this request on 17th December 2022 to the executive named Nagesh and he suggested me to make pending payment, also he tolled will do call back after 10 mins to confirm the payment. But I did not received any call back and after few days I called just dail and everyone said the case with Nagesh and he need to resolve and call back will be arranged from Nagesh but I did not get any call back, mean while I come to knew that just dail did not received any payment. I collected mail id [protected]@justdail.com later [protected]@justdail.com and forwarded payment receipt details but after two days I got the message in inbox stating RECEPIENT EMAIL SYSTEM REFUSED ACCEPT A CONNECTION. Just 2 days back Nagesh spoke with me and he gave me his mail address nagesh.[protected]@justdail.com and even after two days inbox stating RECEPIENT EMAIL SYSTEM REFUSED ACCEPT A CONNECTION. I even mailed from my alternate email after suggestion from Mr Nagesh again same messages appearing. I requested him to arrange any local executive so that I can handover my payment receipt but I am not getting any confirmation. Last two executives I already conveyed if your simply making rounds around executives and not stopping ECS, I need to reach local CONSUMER FORUM COURT to get stop ECS
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JustDial.com customer support has been notified about the posted complaint.
Verified Support
Jan 08, 2023
JustDial.com Customer Care's response
Hello Akshay,

We are sorry to hear that you have a concern in your contract.

We have forwarded your request to our concerned specialist department and you will be contacted shortly.

You can always get in touch with us on [protected]@justdial.com or our customer care number [protected]

Regards,
Team Justdial.
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