JustDial.com — Money stolen by Just Dial - Fraudsters

Hi

Just writing this in extreme anger and frustration as JUST DIAL has done a fraud with me AGAIN, as I trusted 2nd time .

Last year I was again approached by your sales representative Mr Pradeep Gupta . He offered me the platinum package to promote our business with a monthly charge of Rs 3540. He told us that we had to pay 3 month charge in advance and then 9 monthly installments through ECS of Rs 3540 . He also clearly stated that there would be 9 payments of Rs 3540, and after that the service would be continued for 12 months, and also gave us an offer of one additional month free . So according to him ... 3 payments advance, then 9 ECS payments, but service would be provided for 12 + 1 (free) month.

The ECS payment started in July 2020, so as per the contract, the ECS should have stopped in March 2021. But to our utter horror Just Dial continued t o steal our hard earned money in April and even in May 2021. When we noticed, we immediately called Just dial customer service but about 10 representatives promised to help us and then disconnected the call as they very well knew that it was ANOTHER CASE OF FRAUD BY THEIR OWN COMPANY . So everyone smartly disconnected our calls . We called Pradeep Gupta, he just apologised with a simple statement that he cannot do anything to get our money back..

According to him, his work is to sell the package and has nothing to do with the frauds done by the company . He and your last representative simply tried to pacify even after we were robbed ... they simply referred us to customer support and stated that we would get the call from customer support by Monday i.e. 17th May 2021. No calls came, and now received the call today i.e. 18th May 2021 from Priyanka Kaushik who said that she is from customer support and had called to resolve my issue, When I asked her that she must be aware of the FRAUD happened with me, , I was shocked to know that she was not aware of my issue and was just giving me a routine call back without even knowing what has happened . But ... like all others in your company, she too had nothing to offer but to get rid of me by passing the buck to another person ' Shivangi Gupta" . When I asked who is she, she had no clue who she was. She also gave me a number to reach customer support which is not a workable number.

This is an issue of mis- selling and a fraud as even after paying for 9 months, JUST DIAL continued to steal my money for another 2 months without even asking me .

Now, I want an immediate refund of my 2 months payment which your company has stolen from my account without our authorization and also complete the service for my pending 3 months and one free month as per the promise by your sales person Pradeep Gupta.

I also want a strict action against Pradeep Gupta and such people who are selling the services by not sharing the complete information, by making false promises and by fooling the customers.

Please action immediate refund .

Earlier also I had a fraud by JUST DIAL in 2017. There were 3 ECS payments taken out from my account within a span of 1 week . During this time my father passed away and i wanted this additional payment back for his funeral, but everyone in JUST DIAL refused to pay my stolen money back .

Ajay Vyas