JustDial.com — No response of mumbai executives since a week asking for some help

Address:NATURALS SALON BORIVALI, 2ND FLOOR SUSHILA MAYEKAR SHOPPING CENTRE, LT ROAD, NEXT TO RADHE KRISHNA HOTEL, BORIVALI WEST, MUMBAI 400092

On my naturals salon borivali mumbai listing i have been took a contract through shreyash after making the payment whenever i m having issues he is not been responding, now hashim from justdial is also not reverting from the back end team. The below mentioned are the issues we are facing
1) reviews are not showing it shows 12 on justdial but only 5 are visible
2)we are not receiving any notifications, messages or email of leads due to not getting it we are lossing them
3) business website needs to be updated
4) cannot add photos videos, cant update skincare, hair or any more services
5) service catalogue cant update
6) yet our kyc is showing pending

your staff after taking the full payment they havent yet solved any our queries marketing team shreaysh and customer service hashim from mumbai office not are providing any solutions and now they are not even answering my calls from 3 days

this was not at all acceptable from justdial
as this type of service is letting down the brands name
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JustDial.com customer support has been notified about the posted complaint.
Verified Support
Feb 19, 2024
JustDial.com Customer Care's response
Hello Sir,

We are sorry to hear that you have a concern in your contract.

We have forwarded your request to our concerned specialist department and you will be contacted shortly.

You can always get in touch with us on [protected]@justdial.com or our customer care number [protected]

Regards,
Team Justdial.
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