[Resolved]  JustDial.com — not providing services

Address:

Pune, Maharashtra, 411043

Customer service - just dial,
September 1, 2018.

Dear sir/madam,
I am writing today to complain about the poor service i received from your company this week. I’m dr. Naeem shaikh, from pune. I’m totally disappointed in your customer care service. Just dial took rs 3540 from me for business listing purpose, on 24th aug 2018. Customer care said the service would start in 48 hours. I waited until august 28. But my business did not list on just dial and neither inquiry receive from my customers. After that, i call just dial customer care center. They registered my complaint (Complaint id – 902371) and said that wait for 48 hours. My complaint is about business listing and inquiries. After that, i received mail from just dial. They send me my previous month's statistics report.
After that, i once again called the customer care and said that my problem was not solved. They told me to wait for an hour and said that they would call back, but they did not call. Then again i call customer care for my problem they said to wait at least 48 hrs. After waiting for 48 hrs i again call customer care of just dial at lead related problem’s department. Mis shweta ma’am said that wait an hour for a callback. But they did not even call. After waiting for 3 hrs i again call customer care in leads related department. Then ms akshay said that i did not download the application in my mobile, so this problem arose. I download that app and wait for a half hour but nothing changed. Again i called customer care service. This time mis monica said you have to wait for 48 hrs.
Every time i call, i tell them my problem in detail and they give me the same answers again and again. I have been frustrated at all this. They waste my whole week. Yesterday i send same mail to pune just dail office and still, they can’t reply to that. I'm kindly requesting you to solve my problem.
I trust this is not the way that just dial company wishes to conduct business with valued customers — i have been with you for last two months and have never encountered such treatment before. I look forward to hearing from you. I hope you will take my issues seriously.

Yours faithfully,
Dr. Naeem shaikh.

Details –
Registered mob. No. - [protected]
Business name – animo clinic
Area – balaji nagar pune.

Problem – my business is not showing in the search result of just dial and the inquiry is not coming.
Complaint id - 902371