[Resolved]  JustDial.com — Paid listing service is not given as promised

Address:	600053
Website:	www.justdial.com

Hi

We have registered in Justdial under the name of V4 midnight dhabba, Ambattur, chennai since mid of 2015. We used it for a couple of months, and we were not satisfied with it since the keywords were not matching to our business profile. So we logged a complaint with their management and we didn't get any positive response from their side, so we were forced to cancel the connection within in 3 months.

Recently, we received a promotional call from their marketing team asking us to renew our contract with Justdial. They promised us that they have updated all the procedures and paid listings by locality positioning. So they gave us 100% guarantee that there won't be any issues like before. After agreeing with Justdial management in the telephone conversation, a marketing person from Justdial visited our business place and we complained to him that the keywords doesn't match to our business plan. So he asked us to update the keywords in their company laptop which we did it immediately. Once updated, we checked online in a couple of days the keywords were not changed at all. The old keywords that were given a year back were still displaying in our page.

After this, we had to jump back to your management atleast 3-4 times to lodge a complaint. The company toll free centres listened to all our queries for more than 10 min and put us on hold to check about the status of our previous queries and they end the call 3 times in middle of the conversations. After repeated attempts, one person told us that there was no complaint registered previously, and to my surprise they told that we didn't make any call previously to register a complaint. I again had to explain my entire scenario in 4th call and finally registered a complaint asking to change the keywords. Later in a day time, the keywords got changed.

Above is my experience with Justdial since the beginning of my contract. This looks like they does not have any standard customer service procedures or standards within their management. Also, what I noticed in Justdial is that people are focused on the marketing side by convincing the customer to take a paid listing service. But after market customer service post the payment is not even 1% satisfactory.

Justdial, being one of the leading telemarketing service supporter, am really worried how they are managing with the customers.

I also had a very bad experience with one of their marketing person, not sure about the name but the number is [protected] she really didn't bothered about the customers she asking me then why you took the service. Is that the way the representative speaks to her customer. I kindly request you to give some training to people who speak to the customer.

I actually didn't want to write this email to you, but I was forced to do it because they didn't give me any service which they actually promised at the time of getting payment for registering. Till date, my restaurant name is not even in the top ten free listing where as we actually availed for the paid listing by locality positioning. My business should be listed at least in the 2nd position but it is not even in the list it self.

1. I currently want to know what is the actual status of my query and when will my restaurant name appear on the locality positioning listing. This is my priority question to their team.

2. Also, I want to know when will they able to provide me with the services which they have promised me at the time of registering for a new deal.

Am expecting some positive reply from their team. Otherwise I will be cancelling the ECS as well as the contract with Justdial and I will forced to lodge a complaint legally regarding the above.

Thank you