JustDial.com — Paid services contract discontinuation issue

Address:

Mumbai

On October 2020 I had already informed by mailed to juststial for stop my ecs payment and discontinue the contract due unfruitfull service as promiced by Just Dial and also loss of tourism bussiness due to COVID 19 income source is zero. once the ESC is has bounced they discontinue the benifits of contarct, But they are denieying to stop ESC and also for discontinueing the contract, they told me on telephonic conversion that the contarct period is of 365 days and you can not discontinue. If you want to cancel the contract you need to pay all outstanding of future ESC.They didnt stopeed my ESC, I paid a October ESC 0f RS 1375 via payment linked share by JD executive, till the ESC hitting at my bank and fine of RS 1500 is on account for already paid ESC. you have not stop my ecs payment. Really very disappointed. Please look this matter on top priority basic. Details: Campaign Budget is Rs.13988 for 365 days Paid Amount is Rs. 14221 for FEB to OCTOBER Awaiting for your urgent response.