[Resolved] JustDial.com — Premium Listing is not activated

[Resolved] JustDial.com — Premium Listing is not activated

K kaep Jul 13, 2022 Oct 13, 2022 This thread was updated on Oct 13, 2022

I paid a one-year premium listing on Justdial for my Tutorial Classes (Kumar Apurv Education Daragunj Prayagraj (Allahabad)) on 07/07/2022. But it is not activated. Before payment, they told me that it would take only 24 to 48 hours to be started. It has been 5 days after payment. Now they are telling me that payment is not confirmed (the required amount is debited from my account) and are not clear about the time limit for the confirmation of the amount. They are not telling me how much time maximum be taken for it. So the money is debited from my account, with no premium listing activation, and no help from their side. In every conversation, they are telling me the same thing to wait, wait, and wait. I think they are just fooling me. Please help me and start my premium listing. They don't have any refund policy, otherwise, I'll prefer to take a refund because I am afraid of being fooled after a premium listing too. Was this information helpful? No (0) Yes (0)
Jul 16, 2022 Complaint marked as Resolved Mr. Ajay called me and gave me his mobile number to WhatsApp him the documents related to the payment (Bank statement). Then he helped me and resolved the problem within an hour. Thanks a lot to Mr. Ajay. JustDial.com customer support has been notified about the posted complaint.
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kaep

Jul 14, 2022

After complaint Mr. Sandeep from Justdial called me and asked me to send screenshot of payment done. After sending that they emailed, "This auto response is to notify you that we shall not be able to perform on your request as our system couldn't identify your contract details through the sender Email Address. We look forward to receive request from your primary email address mentioning your registered contact details to help you quickly."

kaep's [Complaint's author] reply, Jul 16, 2022

Now they are giving missed calls and blank calls. Just harassing me. Not providing any solution. They've taken my hard-earned money and cheated me. They are FRAUD.

JustDial.com Customer Care

from Mumbai, Maharashtra

Jul 16, 2022

Verified Support

Hello Kaep,

We are sorry to hear that you have a concern in your contract.

We have forwarded your request to our concerned specialist department and you will be contacted shortly.

You can always get in touch with us on [protected]@justdial.com or our customer care number [protected]

Regards,
Team Justdial.

Abdul_Basith

from Hyderabad, Telangana

Oct 13, 2022

Hi
Even I'm suffering from the pain after payment service is not activated and bad response from relationship manager
Pls call me[protected]