[Resolved]  JustDial.com — ecs payment cancellation

Address:

686691

By mistake, we get into a contract with you only because of misguided/missleaded by your staff.

His name is jibin mathai, approached us as manager of just dial. And one anjana introduced as representative.

What happened

Your team was continuously calling and disturbing us, even they call to oman to our md to trap us into your mesh and he agreed and promised 100 times that the contract was only for 4 months and after that no need to pay any amount.

Finally, he came to our office and we signed the contract. Since we spoke and clarified with him for more than 2-3 hours, we believe him and signed the contract. We never understood that it is a big trap and a company like just dial will cheat us.

He agreed the following with us.

1. The agreement is only for 4 months
2. After four months if we do not pay the money, the contract will stop and also your services.
3. There in no other commitments with you.

But at last what happened.

1. You people continued to cut the money from our account for one year.
2. When we contacted to your team, they said that you signed the contract. Actually we talk to your team for 4 months and the trapped us for one year.
3. Ok. We proceeded for one year, but even after one year you are continuing the cutting.
4. We where not benefited even for 10 rs with your service instead of receiving some junk messages which was not related to our business.

We contacted you before 8 months to cancel the contract, but you people said that it will be cancelled after one year.

Ok, we waited because we made a big mistake to sign a contract by believing your team.

It is a shame for such a reputed company, that no body resolving this issue.

We contacted your bombay, bangalore, cochin, and chennai offices. Somebody will lift the phone and when they are trying to connect the phone with others, the call is getting cut and when again we are calling, some other will attend the call and we should repeat the story again and again and again...

No body know what to do.

Our request.

Please give back our money you cut it from us after one year.

Please cancel your service since we don't want to continue.

We contacted your bangalore team before 3 weeks (After number of extension calls and minimum 100 calls to your offices all over india because of redirection and extensions) and they said that they will resolve but no reply.