JustDial.com — non trustworthy ac repairer irshad c/o ik cool service centre on justdial.com

Nandi.P.

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 410210

Caution: irshad k of ik cool service centre listed by justdial.com is clearly not trustworthy.
He deliberately cheated with wrong date: he wrote 1 (Jan) 2019 as the month on cash-memo whereas it was actually 12 (Dec) 2019 to avoid accountability for guarantee of 6 months. (Date & content of call recordings prove this) now that his repair failed in less than 3 months, he wont take our calls after we regd our complaint with him.
Does justdial do no background checks??
Will update here, if and when there is any development, watch this space
Jd url/link : https://www.justdial.com/Mumbai/Ik-Cool-Service-Centre-Asalfa-Ghatkopar-West/022PXX22-XX[protected]B6S6_...⇄
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JustDial.com customer support has been notified about the posted complaint.

Verified Support

Feb 17, 2020

JustDial.com Customer Care's response Hello Sir/Ma'am,

We regret the inconvenience it has caused you. Please write a line about it along with your contact number at [protected]@justdial.com and we shall get back to you.

You can always get in touch with us on [protected]@justdial.com or our customer care number [protected]

Regards,
Team Justdial

Feb 17, 2020

Updated by Nandi.P. I ALREADY called your numbers today after my review was BLOCKED on Just Dial since 14th.
REFER to COMPLAINT NO.S : 421148 & 1840059 DATED TODAY, the 17.2.20, which should inform you of OUR CONTACT NUMBER.

Further PLEASE EXPLAIN WHY:

1. Your staff Arti blatantly avoided accountability by refusing to share her full name citing some JD policy? Please CONFIRM if JD has such policies? IF yes, how do u explain a policy that is in clear violation of consumer rights? IF not how is she on your pay roll?

2. Afreen Khan, her senior tried to cover up for her?

3 Priyanka Kyadari of your complaints deptt took MORE THAN half hour (total nearly 45 mins long cal) to try and discourage us from raising complaints ? (Though eventually we managed to persist and lodge them)

4. Why does your JD reviews-page not allow numericals?

5 Also your system "review guidelines does NOT say it does not allow numericals and also allows you to post them and wait for 48 hours for approval?

6. Nor does your system/staff notify you via any means that your review has NOT been posted and why ( we had to wonder and then ask on call today after way more than 48 hours were wasted. And finally Priyanka admitted so.

7 : Priyanka of JD ADMITTED that you have UNVERIFIED listers on JustDial. Basically, you are ALLOWING CHEATERS to USE the BRAND JUST DIAL to EARN out of them and encourage this RACKET. How are you therefore not to be see as a part of this CHEATING RACKET??

8. PLEASE explain why all of the above that is clearly SUSPECT should not be seen as JD has DELIBERATELY DESIGNED its systems to cheat those who trust its brand name?

9. How is this particular cheating party IK COOL SERVICE / IRSHAD on your STILL even after this? Could it be because JD gets some income by keeping them on the list? This after Priyanka put him on CON-CALL and he CHOSE to remain silent and also LIE ( AGAIN) on the date of the bill with guarantee ( today he claimed it was 2017 when we have evidence proving it was 2019 DEC with 6 months guarantee.