Kaffeinn — Complaint regarding exploitative practices and poor service by mess vendor at xim university

To: Consumer Complaint Authority

I am writing to formally lodge a complaint against the mess vendor at XIM University, Bhubaneswar. The issues are as follows:

Exorbitant Fees for Limited Meals: Students are charged ₹3, 900 per month for only 15 breakfasts, 22 lunches, and 15 dinners. This is far from sufficient for a full month, forcing students to spend additional money at Kaffeinn for other meals.
Mandatory Advance Cash Payments: The vendor demands ₹11, 700 (fees for three consecutive months) in cash only, creating inconvenience for students and raising questions about financial transparency and accountability.
Poor Food Quality and Quantity: The food provided is of poor quality, and portions are often deliberately inadequate, forcing students to leave hungry.
Unethical Practices: The vendor appears to save costs at the expense of students’ health and satisfaction by reducing the quantity served and compromising on quality.
These practices are exploitative and unfair, causing financial and emotional distress to students. I request your immediate intervention to address this matter and ensure fair treatment for students.

Thank you.