Kailash Healthcare — Against careless inhuman nature of staffs

I m a patient here.. Today i got admitted.. Doctor told staff to hand over prescription around 4.30pm...bt staff handed over me after around 11pm..by tht time my local guardian has already left nd the one who is with me she can not do anything... So i requested staffs to get d medicine cause i can't nt move nd my pain was increasing.. No one listen to me.. Staffs are saying its not our responsibility then can i know what is d responsibility..