Kailash Healthcare — Complaint against kailash hospital noida

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.kailashhealthcare.com

Dear team,

I am sachin kumar from noida, my baby was delivered in kailash hospital and all the corresponding treatment of my wife was going over there until i realized that the staff working at kailash hospital is so poor and dull that they don't even know about the dosage of medicines and how to read test reports. Both incidents are explained in brief.

Baby of anshika sheoran
Date of admission: 15 jan, 2017
Baby birth date: 15 jan, 2017
Date of discharge: 17 jan, 2017
Uhid no: 2248433/2158843

At the time of discharge from room no. 672, the staff person of kailash hospital who told me about discharge report & explained the intake of medicines. He told me and wife that a medicine named 'calshine p drops' is an eye drop and put in eyes of the baby once in day. On that medicine, oral solution was written so i confirmed my doubt by asking again to the staff person. He confirmed that one drop should be put in eyes once in the day. So, i started doing the same until i realized that my sweet little baby girl was having trouble in opening her eyes.
I again visited the hospital on 21st jan 2017 when i observed yellowish discoloration of the body and my baby girl was again admitted. Before admitting my baby, bilirubin was 19 (Direct 1.29 and indirect 18.5). After the treatment baby was discharged on 23rd jan 2017, and at the time of discharge, nursery staff sister again described me discharge summary and told me to feed 0.5 ml drop once in a day. After i purchased the drop than i realized that it was the same drop which was told initially by a staff of kailash hospital to be put in eyes once in a day. Then after reaching home, i was in a big doubt in my mind that whether i should put a drop in her eyes (Which was instructed by kailash hospital staff on 17jan 2017) or i should feed her the medicine (Which was instructed by another staff of kailash hospital on 23jan 2017).

So, i called kailash hospital to clear my doubt and asked them again what should i do because i was using the same medicine in my baby eyes as per the instruction of your staff (6th floor room no. 672). They thought it’s funny and started laughing at me over the phone and said it's for feeding only.

How can such a big hospital hire such an untrained/unprofessional staff, who even doesn't know the usage of the medicine? I went to kailash hospital for better and secure services and they played with the eyes of my little baby. They charge almost 70, 000 rs for normal delivery and 2 days’ baby care. Baby nursery about 5000 per day. I have never expected such a blunder mistake from kailash hospital.

I am highly disappointed by the poor services even when my baby was admitted for bilirubin, i never met with a doctor who is in charge of my baby. He just visits and makes his fees but whenever i ask to staff that i want to consult doctor they refuse or refer me to an assistant. On date of 22nd jan 2017 (At around 7.30 pm) the lady assistant who told me that she is doctor so i asked her condition of my baby by showing her the test reports. Her answer really shocked me, she said that your baby bilirubin was level 19 and its level 15 now but we will discharge once it reduces is to 1.02 (She was reading bilirubin direct only, and one day before doctor told me that according to my baby age total bilirubin shall not be more than 12). I was completely shocked but i knew she was wrong so i waited up for doctor, but doctor didn't show up. He was busy in ot/ opd or somewhere else.

They have totally uneducated and unexperienced staff. They just open a hospital for making money, not for public health care.
Govt should take action against these kinds of hospitals and they have to fix staff hiring criteria. Playing with life of human being must be stopped at any cost. I didnt paid for such poor services.

Now i decide that i ll go tomorrow to another hospital to have an eye checkup of my newly born baby. But i will fight for justice. I will try govt should take necessary action for the same.

I am completely unhappy by the services from kailash hospital and will share this post to every person i know so that this hospital doesn’t get a chance to play with other people life.