Kailash Healthcare — Complaint Regarding Non-Provision of Original Medical Documents Kailash Hospital, Dehradun Branch

Address:

Kailash Hospital, Dehradun

Dear Sir/Madam,

I am writing to express my deep dissatisfaction and concern regarding the services provided by Kailash Hospital, Dehradun Branch. I want to bring to your kind attention that my father recently treated at your hospital for urinal issue and had various medical body tests.

While the medical treatment and care provided by your medical professionals were of a satisfactory standard, I regret to inform you that I have encountered a significant issue in the aftermath of my hospitalization. Despite repeated requests and follow-ups, I have not been provided with the original copies of my medical documents, reports, and bills which are essential for my insurance claim.

The non-provision of these documents has caused me undue stress and inconvenience. I had anticipated a smooth process in claiming the medical expenses from my insurance company, but due to the absence of the required documents, I am facing considerable difficulties. This situation not only hampers my financial planning but also undermines the trust and confidence I initially placed in Kailash Healthcare.

I kindly request your immediate attention to this matter and a prompt resolution. I expect that you will take the necessary steps to retrieve and provide me with the original medical documents, including medical reports, discharge summary, and itemized bills, at the earliest convenience. This will allow me to proceed with the insurance claim process without any further hindrance.

If this matter is not addressed in a timely and satisfactory manner, I may be forced to explore other avenues to seek redressal, which I would prefer to avoid. I believe that Kailash Healthcare values its reputation and the well-being of its patients, and I trust that you will take the necessary measures to rectify this situation.

I kindly request that you acknowledge the receipt of this complaint within 10 days and provide me with a timeline for the resolution of this issue. You can reach me at +91 [protected] or [protected]@gmail.com for any further communication regarding this matter.

I appreciate your immediate attention to this concern and your commitment to maintaining the high standards of service that Kailash Healthcare is known for.