Kailash Healthcare — hospitality

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Today i. E. 25.02.2019, my mother got admitted in this hospital in emergency at around 4.00am and after half an hour i was faced the following situation:
1. A nurse in emergency informed that patient is only allowed to stay for half an hour only either admit the patient or take her home.in response we said that let's wait till the drip finishes but nurse said that she can increase the speed of the drip and it can finish within 10mins or less.
2. Then being handy with cghs card they offered us double sharing room which we were quite reluctant to take as our preference was for single room.
3. A night incharge mr kripa shankar talked inappropriately saying 'do females hai aur patient be female hai' which means that he was sure that he can pressurize.
4. He then inappropriately pointed his finger inappropriately and aggressively pressurized us to take the patient home.in response we said that the other part of emergency room was closed and there was no rush of patients but that man was not ready to listen.
5. The only point he used to justify himself is that we came with cghs card due to which our eligibility was for double sharing room and other than this no room was available but no one and the floor manager informed us that we can take the single room on cash payments which we did then and out of no where single delux room was available.

This was the horrible customer experience provided by kripa shankar according to whom he can take females lightly and talk with females with inappropriate gestures.

Request you to kindly issue an explanation call letter to mr kripa shankar for his bad behavior.