[Resolved]  Kamal Solar — Tank started leaking post your technician open and clean with toilet cleaner acid which is damaged the tank r6

Address:	560099
Website:	www.kamalsolar.com

[protected] Forwarded message[protected]
From: சூரியா ரா
Date: Mon, Nov 7, 2016 at 9:36 PM
Subject: Re: Tank lick age
To: [protected]@kamalsolar.com, [protected]@kamalsolar.com, [protected]@kamalsolar.com, [protected]@kamalsolar.com

Hello Nagamani/mgmt Team/Sales team,

Can I know when you sending you senior technician to fix reported issue,

Expecting your prompt action to correct the reported issue ASAP.

Note: if it's get damage more then you have to replace the complete unit keep in mind.

Thanks
Suriya
[protected]

On Thu, Nov 3, 2016 at 11:21 PM, சூரியா ரா wrote:
Hello Nagamani,

for what you waiting for my approval to fix the issue, this issue created by your technician by not following standard procedure (where your technician used toilet cleaning acid, which already discuss with you on phone ) to clean the solar water heater unit.

so this complete company responsibility to fix the issue, it's not like you asking customer to play minimum amount

Note : now this issue becoming more worst, the copper water pipe are getting damage due this.

So kindly arrange your senior technical team to address both issue ASAP

Thanks
Suriya

On Thu, Nov 3, 2016 at 6:07 PM, Solar wrote:
Dear Sir,

The delay in solving your solar leakage issue is from your end only. Please approve with regards to the transportation payment terms.

The tank will be dismantled with 2 days and the leakage problem will be rectified.

cid:image003.[protected]@01D1842E.94FFF720
Nagamani.B.R.
Customer Relationship Manager
cid:image004.[protected]@01D1842E.94FFF720
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From: சூரியா ரா [mailto:[protected]@gmail.com]