Kamal Solar Complaints & Reviews

This company cheating and bluff to much,

I want my issue to be resolved, with all the warranty period and replace the panel with new one...

சூரியா ரா

Jan 15

To solar, purchase, sales, info, consumer-helpl., pramod, karscdrc, kar-sforum, support, icrpc, nch-ca
To all hi gajendra/kamal solar mgmt/nagamani/chandrashekar.

Sorry to say, shame on gajendra/chandrashekar/nagamani/ completed kamal solar management

Hope you all have received the consumer complain again for this regards "docket number: 567275". If still not action and provide he said service and replace the panel.

If you still not have time to read mail from national consumer and i will load all consumer complain on your fb massage,

Thanks
Suriya
[protected]

On sat, dec 23, 2017 at 12:57 pm, சூரியா ரா wrote:

To all hi gajendra/kamal solar mgmt/nagamani/chandrashekar.

If you still not have time to read mail and your fb massage,

How you providing the service for your own product to all client, when you don't have time to read your own mail box. Even fb msg..

Can't you guys have time to provide me the all requested document and replacement of panel...?

On wed, nov 29, 2017 at 3:47 pm, சூரியா ரா wrote:

To all hi gajendra/kamal solar mgmt/nagamani/chandrashekar.

If you still not have time to read mail and your fb massage,

How you providing the service for your own product to all client, when you don't have time to read your own mail box. Even fb msg..

Can't you guys have time to provide me the all requested document and replacement of panel...?

Please note: your each delay will cost you high...

Thanks
Suriya
[protected]

On wed, nov 22, 2017 at 3:30 pm, சூரியா ரா wrote:

To all kamal solar,

If you still not have time to read mail.

I have no option to post all mail on your fb account it will make all consumer ro know how your system work for your client.

Thanks
Suriya
[protected]

On nov 20, 2017 6:45 pm, "சூரியா ரா" wrote:

Hi gajendra/kamal solar mgmt/nagamani/chandrashekar.

Do you really work and take care of your customer reported issue on time kindly be active on response, i have updated my communication on your fb also, don't you have time to respond me with all detail for action.

Or still you discussing what action to take?

Please note: your each delay will cost you high...

Thanks
Suriya
[protected]

On thu, nov 9, 2017 at 8:25 pm, சூரியா ரா wrote:

Hi gajendra/kamal solar mgmt/nagamani.

Do you really work and take care of your customer reported issue on time, don't you have time to respond me with all detail for action.

Or still you discussing what action to take?

Please note: your each delay will cost you high...

Thanks
Suriya
[protected]

On fri, nov 3, 2017 at 9:33 pm, சூரியா ரா wrote:

Hello kamal solar /mgmt

Do you have time to respond and action to all my complaints to you, since last 1.6 years.

@all cc members: first wanted to say sorry to all i am looping you in this mail for your info and if you can help me any way on this issue.

I just want to bring this to you notice how one pvt company like kamal solar, does the respond to there client with no action and they claim all time customer is not co-operating, they don't have time to respond and take action to my reported complain along with compensation for all there delay.

Thanks
Suriya
[protected]

On tue, oct 24, 2017 at 10:23 pm, சூரியா ரா wrote:

Hello kamal solar mgmt,

Can you i get requested extended warranty for all your delay and service for my reported issue asap.

@ kamal solar mgmt : request you kindly be prompt at same why when you making business and responding to customer, do same on when customer reporting issue for same product... Don't drag for such long which is going to now 1 year 6 month

Please note you every delay will cost you very high one day... So kindly stop taking such long time,

Thanks
Suriya
[protected]

Velnet non-conventional energy systems pvt ltd.

#01, yoga center road!

Kodighehalli, bangalore - 560092

Mobile - [protected]. Web;www.kamalsolar.com

From:
Date: sat, aug 19, 2017 at 1:05 pm
Subject: re: update: leaking from solar - urgent
To: [protected]@kamalsolar.com

A complaint has been filed in district consumer forum in bangalore!!!

On mon, aug 14, 2017 at 12:29 pm, wrote:
In that case, you are fooling the customers in the name of so called "warranty".

I will make sure that this conversation is circulated on all...

சூரியா ரா

12:57 PM (24 minutes ago)

to Solar, purchase, sales, info, consumer-helpl., Pramod, karscdrc, kar-sforum, support, Icrpc, nch-ca
To all Hi Gajendra/Kamal Solar mgmt/Nagamani/chandrashekar .

If you still not have time to read mail and your FB massage,

How you providing the service for your own product to all client, when you don't have time to read your own mail box. even FB msg..

can't you guys have time to provide me the all requested document and replacement of panel... ?

On Wed, Nov 29, 2017 at 3:47 PM, சூரியா ரா wrote:

To all Hi Gajendra/Kamal Solar mgmt/Nagamani/chandrashekar .

If you still not have time to read mail and your FB massage,

How you providing the service for your own product to all client, when you don't have time to read your own mail box. even FB msg..

can't you guys have time to provide me the all requested document and replacement of panel... ?

Please Note: your each delay will cost you high ...

Thanks
Suriya
[protected]

On Wed, Nov 22, 2017 at 3:30 PM, சூரியா ரா wrote:

To all Kamal solar,

If you still not have time to read mail.

I have no option to post all mail on your fb account it will make all consumer ro know how your system work for your client.

Thanks
Suriya
[protected]

On Nov 20, 2017 6:45 PM, "சூரியா ரா" wrote:

Hi Gajendra/Kamal Solar mgmt/Nagamani/chandrashekar .

Do you really work and take care of your customer reported issue on time kindly be active on response, I have updated my communication on your FB also, don't you have time to respond me with all detail for action .

or still you discussing what action to take ?

Please Note: your each delay will cost you high ...

Thanks
Suriya
[protected]

On Thu, Nov 9, 2017 at 8:25 PM, சூரியா ரா wrote:

Hi Gajendra/Kamal Solar mgmt/Nagamani.

do you really work and take care of your customer reported issue on time, don't you have time to respond me with all detail for action .

or still you discussing what action to take ?

Please Note: your each delay will cost you high ...

Thanks
Suriya
[protected]

On Fri, Nov 3, 2017 at 9:33 PM, சூரியா ரா wrote:

Hello Kamal Solar /MGMT

Do you have time to respond and action to all my complaints to you, since last 1.6 years.

@All CC members: First wanted to say Sorry to all I am looping you in this mail for your INFO and if you can help me any way on this issue.

I just want to bring this to you notice how one Pvt company like Kamal Solar, does the respond to there client with no action and they claim all time customer is not co-operating, they don't have time to respond and take action to my reported complain along with compensation for all there delay .

Thanks
Suriya
[protected]

On Tue, Oct 24, 2017 at 10:23 PM, சூரியா ரா wrote:

Hello Kamal Solar MGMT,

can you I get requested extended warranty for all your delay and service for my reported issue ASAP.

@ Kamal Solar MGMT : Request you Kindly be prompt at same why when you making business and responding to customer, do same on when customer reporting issue for same product ... don't drag for such long which is going to now 1 year 6 month

please note you every delay will cost you very high one day...so kindly stop taking such long time,

Thanks
Suriya
[protected]

On Tue, Oct 10, 2017 at 4:33 PM, சூரியா ரா wrote:

Hi Nagamani/Kamal Solar MGMT Team,

Please stop action smart, I have sent mail on same day you with my confirmation when you have sent mail .but with my condition . for which
you reply me just, saying you checking with your management and get back to me.

You sent your person to check the unit after 5 day's when you have confirmed to consumer team, that you will fix my issue with in 5 day's. and You saying, you sent two time you vehicle to take where and when, I not find your mail reply on this to my last mail, please stop bluffing being such reputed Solar Energy organization, don't spoil your company name ...

Stop saying that customer is not coordinating and making delay .

send me warranty extension letter for all delay which is 1 year 6 month and send your vehicle with stand by unit today itself, do confirm me when you going to return .I don't want any standard reply you will take 2 day to 4 day's, I want with Date .

I have not taken the Kamal Solar Water unit free of cost, I have paid for that to Kamal Solar, same time Kamal Solar Team needs to provide the service when customer is reported issue, but all time your team and mgmt take own time to get back and you expecting customer will be silent on your response after such long time ?...

I hope your management as visibility to all my mail reply ASAP...

SO kindly Improve service and response to customer now

Thanks
Suriya
[protected]

On Tue, Oct 10, 2017 at 3:59 PM, Solar wrote:

Dear Mr. Surya

We have always tried to support you but without proper coordination from your end.

We sent twice our vehicle to solve your collector problem with stand collector but you returned the vehicle.

We will send the vehicle once again, please send the collector, the leakage problem and glass fitting problem will be rectified at factory and sent back to you.

Please confirm

cid:image003.[protected]@01D1842E.94FFF720

Nagamani.B.R.

Customer Relationship Manager

cid:image004.[protected]@01D1842E.94FFF720

Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:image001.[protected]@01CBBBAF.20E599A0 Generate Your Own Power By Solar Roof Top

Please do not print this e-mail unless it is absolutely necessary - this will help to preserve trees

Velnet Non-Conventional Energy Systems PVT LTD.

#01, Yoga Center Road!

Kodighehalli, Bangalore- 560092

Mobile - [protected]. Web;www.kamalsolar.com

From: சூரியா ரா [mailto:[protected]@gmail.com]
Sent: 09 October 2017 17:38
To: [protected]@kamalsolar.com; [protected]@kamalsolar.com; [protected]@kamalsolar.com
Cc: Pramod k r ; [protected]@gov.in

Subject: Re: Panel working updation

Hi Nagamani/Kamal Solar MGMT,

Can you be responsible to respond to your client, don't make delay all the time for tasking action.

does your systems works such slow.

Thanks

Suriya
[protected]

On Sat, Sep 16, 2017 at 9:22 PM, சூரியா ரா wrote:

Hi Nagamani,

So please revert me with confirmation from your mgmt.

I really don't understand why your mgmt need long time to take dissension .

I expect, your mgmt to respond ASAP with no more taking long time, which is getting dragged till now.

Please don't make to force to post again with consumer forum again now..

I want, what I mean in last and every mail to Kamal solor...

Thanks

Suriya
[protected]

On Sat, Sep 16, 2017 at 5:26 PM, Solar wrote:

Dear Sir,

We have to take the confirmation from our management.

cid:image003.[protected]@01D1842E.94FFF720

Nagamani.B.R.

Customer Relationship Manager

cid:image004.[protected]@01D1842E.94FFF720

Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:image001.[protected]@01CBBBAF.20E599A0 Generate Your Own Power By Solar Roof Top

Please do not print this e-mail unless it is absolutely necessary - this will help to preserve trees

Velnet Non-Conventional Energy Systems PVT LTD.

#01, Yoga Center Road!

Kodighehalli, Bangalore- 560092

Mobile - [protected]. Web;www.kamalsolar.com

From: சூரியா ரா [mailto:[protected]@gmail.com]
Sent: 16 September 2017 16:34
To: [protected]@kamalsolar.com; [protected]@kamalsolar.com; [protected]@kamalsolar.com
Cc: Pramod k r
Subject: Re: Panel working updation

Hi Nagamani,

I am waiting for your confirmation .

Kindly don't take you time again to action and confirming on my query

THanks

Suriya
[protected]

On Sat, Sep 16, 2017 at 3:29 PM, சூரியா ரா wrote:

Hi Nagamai,

thanks for taking action now,

Please confirm when I will be getting back my panel with date and are you sending two standby panel ?

I have reported two issue Glass gap and green patch ... can you confirm you will address both ?

Do confirm you will get back to me for my warranty extension which is discussed on call and my mail to you and you mgmt.

If you mgmt say yes you can send your team to take the defect panel and get that service today it self

Thanks

Suriya

[protected]

On Sat, Sep 16, 2017 at 3:10 PM, Solar wrote:

Dear Mr. Surya

We have sent the vehicle to pick the panel with the green patch. There is a stand panel for your convience.

Please allow our factory team to pick the panel to do the needful

cid:image003.[protected]@01D1842E.94FFF720

Nagamani.B.R.

Customer Relationship Manager

cid:image004.[protected]@01D1842E.94FFF720

Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:image001.[protected]@01CBBBAF.20E599A0 Generate Your Own Power By Solar Roof Top

Please do not print this e-mail unless it is absolutely necessary - this will help to preserve trees

Velnet Non-Conventional Energy Systems PVT LTD.

#01, Yoga Center Road!

Kodighehalli, Bangalore- 560092

Mobile - [protected]. Web;www.kamalsolar.com.

Attaching mail on below.

சூரியா ரா

Sep 16

To solar, info, purchase, pramod
Hi nagamani,

I am waiting for your confirmation.

Kindly don't take you time again to action and confirming on my query

Thanks
Suriya
[protected]
Solar
Dear sir, we have to take the confirmation from our management. From: சூரியா...
Sep 16
சூரியா ரா

Sep 16

To solar, info, purchase, pramod
Hi nagamani,

So please revert me with confirmation from your mgmt.

I really don't understand why your mgmt need long time to take dissension.

I expect, your mgmt to respond asap with no more taking long time, which is getting dragged till now.

Please don't make to force to post again with consumer forum again now..

I want, what i mean in last and every mail to kamal solor...

Thanks
Suriya
[protected]
சூரியா ரா

Oct 9

To consumer-helpl., solar, info, purchase, pramod
Hi nagamani/kamal solar mgmt,

Can you be responsible to respond to your client, don't make delay all the time for tasking action.

Does your systems works such slow.

Thanks
Suriya
[protected]
Solar
Dear mr. Surya we have always tried to support you but without proper coordin...
Oct 10
சூரியா ரா

Oct 10

To sales, solar, purchase, consumer-helpl., pramod
Hi nagamani/kamal solar mgmt team,

Please stop action smart, i have sent mail on same day you with my confirmation when you have sent mail. But with my condition. For which
You reply me just, saying you checking with your management and get back to me.

You sent your person to check the unit after 5 day's when you have confirmed to consumer team, that you will fix my issue with in 5 day's. And you saying, you sent two time you vehicle to take where and when, i not find your mail reply on this to my last mail, please stop bluffing being such reputed solar energy organization, don't spoil your company name...

Stop saying that customer is not coordinating and making delay.

Send me warranty extension letter for all delay which is 1 year 6 month and send your vehicle with stand by unit today itself, do confirm me when you going to return. I don't want any standard reply you will take 2 day to 4 day's, i want with date.

I have not taken the kamal solar water unit free of cost, i have paid for that to kamal solar, same time kamal solar team needs to provide the service when customer is reported issue, but all time your team and mgmt take own time to get back and you expecting customer will be silent on your response after such long time?...

I hope your management as visibility to all my mail reply asap...

So kindly improve service and response to customer now

Thanks
Suriya
[protected]
சூரியா ரா

Oct 24

To karscdrc, kar-sforum, solar, purchase, sales, consumer-helpl., pramod
Hello kamal solar mgmt,

Can you i get requested extended warranty for all your delay and service for my reported issue asap.

@ kamal solar mgmt : request you kindly be prompt at same why when you making business and responding to customer, do same on when customer reporting issue for same product... Don't drag for such long which is going to now 1 year 6 month

Please note you every delay will cost you very high one day... So kindly stop taking such long time,

Thanks
Suriya
[protected]
சூரியா ரா

Nov 3

To support, icrpc. India, theprintersmys., feedback, solar, purchase, sales, info, consumer-helpl., pramod, karscdrc, kar-sforum
Hello kamal solar /mgmt

Do you have time to respond and action to all my complaints to you, since last 1.6 years.

@all cc members: first wanted to say sorry to all i am looping you in this mail for your info and if you can help me any way on this issue.

I just want to bring this to you notice how one pvt company like kamal solar, does the respond to there client with no action and they claim all time customer is not co-operating, they don't have time to respond and take action to my reported complain along with compensation for all there delay.

Thanks
Suriya
[protected]
சூரியா ரா

Nov 9

To nch-ca, solar, purchase, sales, info, consumer-helpl., pramod, karscdrc, kar-sforum, support, icrpc, theprintersmys., feedback
Hi gajendra/kamal solar mgmt/nagamani.

Do you really work and take care of your customer reported issue on time, don't you have time to respond me with all detail for action.

Or still you discussing what action to take?

Please note: your each delay will cost you high...

Thanks
Suriya
[protected]
சூரியா ரா

Nov 20 (10 days ago)

To solar, purchase, sales, info, consumer-helpl., pramod, karscdrc, kar-sforum, support, icrpc, theprintersmys., feedback, nch-ca
Hi gajendra/kamal solar mgmt/nagamani/chandrashekar.

Do you really work and take care of your customer reported issue on time kindly be active on response, i have updated my communication on your fb also, don't you have time to respond me with all detail for action.

Or still you discussing what action to take?

Please note: your each delay will cost you high...

Thanks
Suriya
[protected]
சூரியா ரா

Nov 22 (8 days ago)

To solar, purchase, sales, info, consumer-helpl., pramod, karscdrc, kar-sforum, support, icrpc, theprintersmys., feedback, nch-ca
To all kamal solar,

If you still not have time to read mail.

I have no option to post all mail on your fb account it will make all consumer ro know how your system work for your client.

Thanks
Suriya
[protected]
சூரியா ரா

3:47 pm (1 day ago)

To solar, purchase, sales, info, consumer-helpl., pramod, karscdrc, kar-sforum, support, icrpc, nch-ca
To all hi gajendra/kamal solar mgmt/nagamani/chandrashekar.

If you still not have time to read mail and your fb massage,

How you providing the service for your own product to all client, when you don't have time to read your own mail box. Even fb msg..

Can't you guys have time to provide me the all requested document and replacement of panel...?

As per the mail I sent to Kamal solar, they agreed to replace the my solar unit and one year warranty extension .

as there no reply to my mail on note sent to them show they are happy to provide the replacement solar unit now..

this mail will be used for legal movement is still they make any messup

From: சூரியா ரா
Date: Mon, Jan 9, 2017 at 3:41 PM
Subject: Re: Tank lick age
To: [protected]@kamalsolar.com, [protected]@kamalsolar.com
Cc: [protected]@kamalsolar.com, [protected]@kamalsolar.com, [protected]@kamalsolar.com, Pramod k r

Hello Chandrashekar/Nagamani,

there is limit that you people taking such long time to address my reported issue, every time I am repeating that I am losings my warranty and Solar unit condition day by day worst, you waiting for complete unit to get damage ?

Being a such a reputed Solar energy company in market, I never expected your team and Kamal solar does not act on customer reported issue,

Note:Legal advise I got, If any further delay it's consider that you are approved and going to replace my Kamal solar complete unit and extend the warranty period for 1 year as compensation on delay on service response.

as it's shame on Kamal Solar, making there customer to follow all the time even keeping sales, purchase, service department and now management also, but still you making you customer to wait for such long duration on his warranty...

Thanks
Suriya
[protected]

On Thu, Jan 5, 2017 at 7:21 PM, சூரியா ரா wrote:

Hi Chandrashekar,

Hope you are aware of history on this reported issue and I am keep asking your team to address the reported issue before it become more warst, just wanted to know why your team taking such long time to act on customer reported issue.

from the day one I am hearing it has been escalated for higher management, if this issue really escalated why Kamal Solar management taken action to fix the reported issue ASAP.

I have lost 8 month + warranty period just following with you all, but still I am not getting any service support . my unit day by day getting internal damage more and loosing every day my warranty period, dose Kamal Sloar going to give me extension for 1 year Warranty as compensation which is delayed by Kamal solar to address the issue.

waiting for you prompt response and action by your team without any further delay...

Thanks
Suriya
[protected]

On Mon, Jan 2, 2017 at 3:35 PM, Solar wrote:

Dear Sir,

Your case has been escalated to our higher management Mr. Chandrashekar ([protected]@kamalsolar.com)

cid:image003.[protected]@01D1842E.94FFF720

Nagamani.B.R.

Customer Relationship Manager

cid:image004.[protected]@01D1842E.94FFF720

Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:image001.[protected]@01CBBBAF.20E599A0 Generate Your Own Power By Solar Roof Top

Please do not print this e-mail unless it is absolutely necessary - this will help to preserve trees

Velnet Non-Conventional Energy Systems PVT LTD.

#01, Yoga Center Road!

Kodighehalli, Bangalore- 560092

Mobile - [protected]. Web;www.kamalsolar.com

From: சூரியா ரா [mailto:[protected]@gmail.com]
Sent: 02 January 2017 11:18
To: [protected]@kamalsolar.com
Cc: [protected]@kamalsolar.com; [protected]@kamalsolar.com; [protected]@kamalsolar.com; Pramod k r
Subject: Re: Tank lick age

Hello Nagamani/Kamal Solar,

Confirm when you sending your senior technician to replace the damage solar panel and solar tank.

now again don't make further delay for complete unit go in dead condition ...

Note: for your technician mistake you can't expect customer to pay for getting the issue fix by you, this is totally your "Kamal Solar" responsibility to make solar unit normal working condition, you can't put condition or demand customer if I want reported problem to be fixed by kamal solar I have to pay you for this.

now already stupidity done my your technician which has reduce the life spam of solar unit.

your every delay make my warranty period in loss day by day...

so kindly get this done @ my doorstep without any further delay..

Thanks

Suriya
[protected]

On Fri, Dec 30, 2016 at 3:13 PM, சூரியா ரா wrote:

Hello Nagamai/Kamal Solar team.,

If you just going to do below mention service, then for what I need to pay for transportation charges.

this issue would not happen if your technician followed the proper procedure to cleaning the Solar unit at my home .for your technicien fault how you expecting customer to pay for getting fix the problem of my solar unit . but still as you said unit will be replaced, I have agreed still to pay for transportation charges.

Now I totally disagree on transportation charges if you just going to do below service, Kindly take required action and get this done by company cost or debit from the technician salary who created the issue.

and I don't want any further delay on this...

thanks

Suriya

[protected]

On Fri, Dec 30, 2016 at 12:20 PM, Solar wrote:

Dear Sir,

Velnet Non-Conventional Energy Systems PVT LTD.
#01, Yoga Center Road!
Kodighehalli, Bangalore- 560092
Mobile - [protected]. Web;www.kamalsolar.com

Hello Nagamani/Kamal Solar,

Confirm when you sending your senior technician to replace the damage solar panel and solar tank.

now again don't make further delay for complete unit go in dead condition ...

Note: for your technician mistake you can't expect customer to pay for getting the issue fix by you, this is totally your "Kamal Solar" responsibility to make solar unit normal working condition, you can't put condition or demand customer if I want reported problem to be fixed by kamal solar I have to pay you for this.

now already stupidity done my your technician which has reduce the life spam of solar unit.

your every delay make my warranty period in loss day by day...

so kindly get this done @ my doorstep without any further delay..

Thanks
Suriya
[protected]

On Fri, Dec 30, 2016 at 3:13 PM, சூரியா ரா wrote:

Hello Nagamai/Kamal Solar team.,

If you just going to do below mention service, then for what I need to pay for transportation charges.

this issue would not happen if your technician followed the proper procedure to cleaning the Solar unit at my home .for your technicien fault how you expecting customer to pay for getting fix the problem of my solar unit . but still as you said unit will be replaced, I have agreed still to pay for transportation charges.

Now I totally disagree on transportation charges if you just going to do below service, Kindly take required action and get this done by company cost or debit from the technician salary who created the issue.

and I don't want any further delay on this...

thanks
Suriya
[protected]

On Fri, Dec 30, 2016 at 12:20 PM, Solar wrote:

Dear Sir,

Thank you for the transportation charges approval.

We are informing you the tank and panel will be dismantled from your premises, at factory

1. The technician will open the tank, remove the inner tank. New inner tank will be replaced and reassembled with the existing outer shell and side dish

2. With respect to the panel, the panels will be opened, checked for leakage, bracing done and reassembled the panel parts.

The system will be dispatched after rectification

Please approve the above work

cid:image003.[protected]@01D1842E.94FFF720

Nagamani.B.R.

Customer Relationship Manager

cid:image004.[protected]@01D1842E.94FFF720

Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:image001.[protected]@01CBBBAF.20E599A0 Generate Your Own Power By Solar Roof Top

Please do not print this e-mail unless it is absolutely necessary - this will help to preserve trees

Velnet Non-Conventional Energy Systems PVT LTD.

#01, Yoga Center Road!

Kodighehalli, Bangalore- 560092

Mobile - [protected]. Web;www.kamalsolar.com

From: சூரியா ரா [mailto:[protected]@gmail.com]
Sent: 29 December 2016 19:54
To: [protected]@kamalsolar.com
Cc: [protected]@kamalsolar.com; [protected]@kamalsolar.com; [protected]@kamalsolar.com; Pramod k r
Subject: Re: Tank lick age

Hello Nagamani /Kamal Solar,

what do you mean that you will service the unit, the product under warranty so, there should not be service for unit, that has to be replace, more over this damage is caused by your engineer who not followed the proper procedure to for unit cleaning you already know ...

you have taken 8 month of my warranty period without any action.

you already confirmed over phone that faulty unit will be replaced, and you have checked with your management already, you just need my approval for transportation charges Rs.3000/-, which I confirmed you.

what you mean you not accept the condition, as discussed over phone I have mention all in mail which you asked to send...

1) Confirm me pickup o[censored]nit and drop date, as it's winter session, I can't wait more then 7 day's...

2) Faulty tank and panel need to be replace, I don't want any service or alteration on same product as discussed and as you confirmed faulty unit will be replaced ..

3) Payment once I done, after receiving the replacement unit, after few day's, month or year any problem ocure, you will not ask any money as discussed today to fix issue ..

4) I want the QC report on delivery time of replacement unit ..

there is limit for taking your own time to fix the reported issue

Thanks

Suriya

[protected]

On Wed, Dec 28, 2016 at 12:39 PM, Solar wrote:

Dear Mr. Surya

The manage

How this complain are mark as resolved, I still waiting for service from Kamal solar for reported issue

request you to escalate to higher management

From: சூரியா ரா
Date: thu, dec 15, 2016 at 4:44 pm
Subject: re: tank lick age
To: [protected]@kamalsolar.com, [protected]@kamalsolar.com, [protected]@kamalsolar.com, [protected]@kamalsolar.com
Cc: pramod k r

Hello nagamani/solar...

From: சூரியா ரா
Date: thu, dec 15, 2016 at 4:44 pm
Subject: re: tank lick age
To: [protected]@kamalsolar.com, [protected]@kamalsolar.com, [protected]@kamalsolar.com, [protected]@kamalsolar.com
Cc: pramod k r

Hello nagamani/solar team, sales team, purchase team,

Can i know the for what you taking your own time to address reported issue, when you going to send the warranty extension letter copy

Does your management as visibility on this mail records ?

Kindly stop ignoring the mail, and respond to me, you have all the details of solar unit with you.

Thanks
Suriya
[protected]

On mon, dec 12, 2016 at 6:32 pm, சூரியா ரா wrote:
Hello nagamani/solar team, sales team, purchase team,

Can i know the for what you taking your own time to address reported issue, when you going to send the warranty extension letter copy

Does your management as visibility on this mail records ?

Kindly stop ignoring the mail, and respond to me, you have all the details of solar unit with you.

Thanks
Suriya
[protected]

On tue, dec 6, 2016 at 7:40 pm, சூரியா ரா wrote:
Hello nagamani/solar team, sales team, purchase team,

What kind of business you running, why have such mail id, when customer reporting for issue to you for service, you not taking any action more over the product which is under warranty still, i am losing the product life and my solar warranty every day.

The product which is sold by you and still cover under warranty, why no action taken from your service team still.

Kindly make the necessary service to fix all reported issue, along with one year warranty extension as compensation for no service given to customer ...

Thanks
Suriya
[protected]

On fri, dec 2, 2016 at 2:54 pm, சூரியா ரா wrote:
Kamal solar,

Does this is way you take care of customer product which is purchased from you, being a reputed company and iso certified you not able to track the product detail under warranty or not still.

If customer missing warranty or invoice, does that mean you not take care of reported issue, when each invoice is generated form your system, then your system also should have copy of customer detail and product purchased date

You can't take your own time to provide the service, already lost 6 month warranty without your action to fix the issue.

Waiting for your action without any further delay

Thanks
Suriya
[protected]


On tue, nov 29, 2016 at 6:37 pm, சூரியா ரா wrote:
I have shared the pictures of serial no and date also embossed on that panel, so you claiming this is not your company product,

For what reason there is serial no and date are embossed on panel and tank

So it totally ignorance from your end just you guys eating my warranty period without any action

What kind of your system, which not able to find warranty details for the product sold my your company

So request you not to delay any further on this reported issue

Thanks
Suriya
[protected]

On nov 29, 2016 6:28 pm, "solar" wrote:
Dear sir

We are sorry to say that you are not providing any authenticated documents such as warranty letter, invoice and cash receipt for us to solve your issue

Please provide us documents

Cid:image003.[protected]@01d1842e.94fff720
Nagamani.b.r.
Customer relationship manager
Cid:image004.[protected]@01d1842e.94fff720
description: description: description: description: description: description: description: description: description: description: description: description: cid:image001.[protected]@01cbbbaf.20e599a0 generate your own power by solar roof top
Please do not print this e-mail unless it is absolutely necessary - this will help to preserve trees
Velnet non-conventional energy systems pvt ltd.
#01, yoga center road!
Kodighehalli, bangalore- 560092
Mobile - [protected]. web;www.kamalsolar.com

From: சூரியா ரா [mailto:[protected]@gmail.com]
Sent: 29 november 2016 18:11
To: [protected]@kamalsolar.com
Cc: [protected]@kamalsolar.com; [protected]@kamalsolar.com; [protected]@kamalsolar.com; pramod k r
Subject: re: tank lick age

Hello nagamani/kamal solar team,

Consider this reported issue as serious and correct the our solar unit asap

On top of i want the 1 warranty extension . as you guys cheating the customer by not giving the service when customer has reported the problem and which is created by your technicien, i am following on this matter from long time, called and informed many time even sending so many mails you guys not taking any action still to address the issue, now my unit is internally going worst day by day.

Thanks
Suriya
[protected]

On sat, nov 26, 2016 at 9:06 pm, சூரியா ரா wrote:
Hello nagamani/kamal solar team,

Can i know when you going to service the reported issue.

I have shared the solar unit details, does this is they way you wasting time for warranty period, being the reputed solar manufacture in market .

Kindly send me date when you are sending your engineer to fix the all reported issue


Thanks
Suriya
[protected]

On wed, nov 23, 2016 at 2:49 pm, சூரியா ரா wrote:
Hello nagamani,

Find attached serial no for solar panel, which has the date on it, same should be on you system also,

I don't understand stand for what you need the invoice copy, when all detail should be on your system,

So kindly make the arrangements for fixing the all reports issue asap.


On nov 23, 2016 11:21 am, "solar" wrote:
Dear sir,

Please provide the requested documents at the earliest to solve your issue

Cid:image003.[protected]@01d1842e.94fff720
Nagamani.b.r.
Customer relationship manager
Cid:image004.[protected]@01d1842e.94fff720
description: description: description: description: description: description: description: description: description: description: description: description: cid:image001.[protected]@01cbbbaf.20e599a0 generate your own power by solar roof top
Please do not print this e-mail unless it is absolutely necessary - this will help to preserve trees
Velnet non-conventional energy systems pvt ltd.
#01, yoga center road!
Kodighehalli, bangalore- 560092
Mobile - [protected]. web;www.kamalsolar.com

From: சூரியா ரா [mailto:[protected]@gmail.com]
Sent: 22 november 2016 19:53
To: [protected]@kamalsolar.com
Cc: pramod k r ; [protected]@kamalsolar.com; [protected]@kamalsolar.com; [protected]@kamalsolar.com
Subject: re: tank lick age

Hello kamal solar team/nagamani,

Can i know when you going to address the reported issue .i don't want any more further delay for warranty product you taking 5 month time to address .

I have already provided the customer name for this reported product, so there is no mean you asking for invoice or warranty copy and taking your own time to address the reported problem and from past 5 month you checking with your management on this without knowing the product under warranty or not it's really strange ...

so kindly make the necessary arrangement to fix the all reported issue asap


Thanks
Suriya
[protected]

On mon, nov 21, 2016 at 4:38 pm, சூரியா ரா wrote:
Team, . i your system should have all the details what you asking to me,

Why you keep delaying to action, more over under warranty issue should be attend when customer has reported the issue you taking more then 5 month to action, i have lost now 5 month warranty, because of your delay in address in the issue.

So don't make any further delay, to fix this issue.

Thanks
Suriya


On nov 21, 2016 4:29 pm, "solar" wrote:
Dear sir,

With regards with the solar leakage issue we had given the option to pay transportation charges rs. 3, 000/- to bring the solar to our company for leakage rectification, which you have not accepted yet.

Today when mr. pramod your legal advisor called us, we suggested him to interact via mail. as the legal advisor is claiming your solar is under warranty, we kindly request you to furnish the below scanned documents for management verification.

The documents to be furnished are
1. invoice copy

2. warranty letter

3. service cash receipts given by our technician


The documents will only help the customer and the management to resolve the issue at the earliest

Kindly forward us the scanned documents and we will discuss with the management and update you the action process.

Cid:image003.[protected]@01d1842e.94fff720
Nagamani.b.r.
Customer relationship manager
Cid:image004.[protected]@01d1842e.94fff720
description: description: description: description: description: description: description: description: description: description: description: description: cid:image001.[protected]@01cbbbaf.20e599a0 generate your own power by solar roof top
Please do not print this e-mail unless it is absolutely necessary - this will help to preserve trees
Velnet non-conventional energy systems pvt ltd.
#01, yoga center road!
Kodighehalli, bangalore- 560092
Mobile - [protected]. web;www.kamalsolar.com

From: சூரியா ரா [mailto:[protected]@gmail.com]
Sent: 21 november 2016 14:02
To: [protected]@kamalsolar.com; [protected]@kamalsolar.com; [protected]@kamalsolar.com; [protected]@kamalsolar.com
Cc: pramod k r
Subject: re: tank lick age

Hello nagamani/mgmt team,

I had discussion with my legal advisor, i have shared all the issue what i am having with my solar unit,

And he spoke with nagamani today morning on my reported issue,

Nagamani as you request to send mail, so that you can talk to your higher management to get the unit problem fixed.. as you can't take the decision alone on this case.


Request you to copy us on mail when you checking with you higher management,
Expecting the response before eod today ...

Thanks
Suriya
[protected]


On tue, nov 15, 2016 at 9:06 pm, சூரியா ரா wrote:
To all,

It show how much you showing interest to take care of your customer,

Note: one thing if my reported issue not fix asap, it will cost kamal solar very big..


Hope you will address this issue without any further delay

Thanks
Suriya
[protected]


On mon, nov 14, 2016 at 7:23 pm, சூரியா ரா wrote:
Hello nagamani/mgmt team,

Kindly let me know when you going to replace the solar panel and water tank, i been waiting for long time and i am not getting reported issue address by your team, now the issue are becoming more worst .

Note: don't expect that i will be keep following on this, i have other option if still you not ready to take necessary action to fix the reported issue asap...

Thanks
Suriya
[protected]

On wed, nov 9, 2016 at 2:45 pm, சூரியா ரா wrote:
Hello nagamani,

Can i know for what we need to pay for transportation charges, its service which your team need to take care .

Note:the panel copper pipe also damage now, find the attached latest photo . what how you going to fix this problem,

I want you to make no more further delay, before complete unit get damage and unit need to recheck once, what all the parts damage due to using toilet acid to clean by your engineer...


Thanks
Suriya
[protected]

On wed, nov 9, 2016 at 12:09 pm, solar wrote:
Dear sir,

Kindly approve for the transportation charges of rs. 3, 000/- as said earlier, we will pick the tank from your place, replace the necessary materials at factory and bring it back to your place which will rectify the leakage problem.

Cid:image003.[protected]@01d1842e.94fff720
Nagamani.b.r.
Customer relationship manager
Cid:image004.[protected]@01d1842e.94fff720
description: description: description: description: description: description: description: description: description: description: description: description: cid:image001.[protected]@01cbbbaf.20e599a0 generate your own power by solar roof top
Please do not print this e-mail unless it is absolutely necessary - this will help to preserve trees
Velnet non-conventional energy systems pvt ltd.
#01, yoga center road!
Kodighehalli, bangalore- 560092
Mobile - [protected]. web;www.kamalsolar.com

From: சூரியா ரா [mailto:[protected]@gmail.com]
Sent: 08 november 2016 20:57

To: [protected]@kamalsolar.com; [protected]@kamalsolar.com; [protected]@kamalsolar.com; [protected]@kamalsolar.com
Subject: re: tank lick age

Hello nagamani/mgmt team/sales team,


Can i get response and when you going to fix reported problem,

Does this is way you guys doing the business and sending your engineer who damage the customer property and on top of that you guys expecting customer to pay for service the damage.


Expecting your top management to address this reported problem .

Thanks
Suriya
[protected]

On mon, nov 7, 2016 at 9:36 pm, சூரியா ரா wrote:
Hello nagamani/mgmt team/sales team,

Can i know when you sending you senior technician to fix reported issue,

Expecting your prompt action to correct the reported issue asap.

Note: if it's get damage more then you have to replace the complete unit keep in mind.

Thanks
Suriya
[protected]


On thu, nov 3, 2016 at 11:21 pm, சூரியா ரா wrote:
Hello nagamani,

For what you waiting for my approval to fix the issue, this issue created by your technician by not following standard procedure (where your technician used toilet cleaning acid, which already discuss with you on phone ) to clean the solar water heater unit.

So this complete company responsibility to fix the issue, it's not like you asking customer to play minimum amount

Note : now this issue becoming more worst, the copper water pipe are getting damage due this.


So kindly arrange your senior technical team to address both issue asap


Thanks
Suriya

On thu, nov 3, 2016 at 6:07 pm, solar wrote:
Dear sir,

The delay in solving your solar leakage issue is from your end only. please approve with regards to the transportation payment terms.

The tank will be dismantled with 2 days and the leakage problem will be rectified.

Cid:image003.[protected]@01d1842e.94fff720
Nagamani.b.r.
Customer relationship manager
Cid:image004.[protected]@01d1842e.94fff720
description: description: description: description: description: description: description: description: description: description: description: description: cid:image001.[protected]@01cbbbaf.20e599a0 generate your own power by solar roof top
Please do not print this e-mail unless it is absolutely necessary - this will help to preserve trees
Velnet non-conventional energy systems pvt ltd.
#01, yoga center road!
Kodighehalli, bangalore- 560092
Mobile - [protected]. web;www.kamalsolar.com

From: சூரியா ரா [mailto:[protected]@gmail.com]
Sent: 03 november 2016 17:47
To: [protected]@kamalsolar.com; [protected]@kamalsolar.com; [protected]@kamalsolar.com; [protected]@kamalsolar.com

Subject: re: tank lick age

Hello nagamani/team,

Hope everyone reading this mail, kindly so your prompt on response also to client,

Note:now solar panel also having damage, started green patch on solar heater pipe

Waiting for your reply .

Thanks
Suriya

[protected] Forwarded message[protected]
From: சூரியா ரா
Date: Tue, Dec 6, 2016 at 7:40 PM
Subject: Re: Tank lick age
To: [protected]@kamalsolar.com, [protected]@kamalsolar.com, [protected]@kamalsolar.com, [protected]@kamalsolar.com
Cc: Pramod k r

Hello Nagamani/Solar Team, Sales Team, Purchase Team,

What kind of business you running, why have such mail id, when customer reporting for issue to you for service, you not taking any action more over the product which is under warranty still, I am losing the product life and my solar warranty every day.

the product which is sold by you and still cover under warranty, why no action taken from your service team still.

kindly make the necessary service to fix all reported issue, along with one year warranty extension as compensation for no service given to customer ...

Thanks
Suriya
[protected]

On Fri, Dec 2, 2016 at 2:54 PM, சூரியா ரா wrote:

Kamal Solar,

Does this is way you take care of customer product which is purchased from you, being a reputed company and ISO certified you not able to track the product detail under warranty or not still.

if customer missing warranty or invoice, does that mean you not take care of reported issue, when each invoice is generated form your system, then your system also should have copy of customer detail and product purchased date

you can't take your own time to provide the service, already lost 6 month warranty without your action to fix the issue.

waiting for your action without any further delay

thanks
Suriya
[protected]


On Tue, Nov 29, 2016 at 6:37 PM, சூரியா ரா wrote:

I have shared the pictures of serial no and date also embossed on that panel, so you claiming this is not your company product,

For what reason there is serial no and date are embossed on panel and tank

So it totally ignorance from your end just you guys eating my warranty period without any action

What kind of your system, which not able to find warranty details for the product sold my your company

So request you not to delay any further on this reported issue

Thanks
Suriya
[protected]

On Nov 29, 2016 6:28 PM, "Solar" wrote:

Dear Sir

We are sorry to say that you are not providing any authenticated documents such as warranty letter, invoice and cash receipt for us to solve your issue

Please provide us documents

cid:image003.[protected]@01D1842E.94FFF720

Nagamani.B.R.

Customer Relationship Manager

cid:image004.[protected]@01D1842E.94FFF720

Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:image001.[protected]@01CBBBAF.20E599A0 Generate Your Own Power By Solar Roof Top

Please do not print this e-mail unless it is absolutely necessary - this will help to preserve trees

Velnet Non-Conventional Energy Systems PVT LTD.

#01, Yoga Center Road!

Kodighehalli, Bangalore- 560092

Mobile - [protected]. Web;www.kamalsolar.com

From: சூரியா ரா [mailto:[protected]@gmail.com]
Sent: 29 November 2016 18:11
To: [protected]@kamalsolar.com
Cc: [protected]@kamalsolar.com; [protected]@kamalsolar.com; [protected]@kamalsolar.com; Pramod k r
Subject: Re: Tank lick age

Hello Nagamani/Kamal Solar team,

consider this reported issue as serious and correct the our solar unit ASAP

on top of I want the 1 warranty extension . as you guys cheating the customer by not giving the service when customer has reported the problem and which is created by your technicien, I am following on this matter from long time, called and informed many time even sending so many mails you guys not taking any action still to address the issue, now my unit is internally going worst day by day.

Thanks

Suriya

[protected]

From: சூரியா ரா
Date: fri, dec 2, 2016 at 2:54 pm
Subject: re: tank lick age
To: [protected]@kamalsolar.com, [protected]@kamalsolar.com, [protected]@kamalsolar.com, [protected]@kamalsolar.com
Cc: pramod k r

Kamal solar,

Does this is way you take care of customer product which is purchased from you, being a reputed company and iso certified you not able to track the product detail under warranty or not still.

If customer missing warranty or invoice, does that mean you not take care of reported issue, when each invoice is generated form your system, then your system also should have copy of customer detail and product purchased date

You can't take your own time to provide the service, already lost 6 month warranty without your action to fix the issue.

Waiting for your action without any further delay

Thanks
Suriya
[protected]


On tue, nov 29, 2016 at 6:37 pm, சூரியா ரா wrote:

I have shared the pictures of serial no and date also embossed on that panel, so you claiming this is not your company product,

For what reason there is serial no and date are embossed on panel and tank

So it totally ignorance from your end just you guys eating my warranty period without any action

What kind of your system, which not able to find warranty details for the product sold my your company

So request you not to delay any further on this reported issue

Thanks
Suriya
[protected]

On nov 29, 2016 6:28 pm, "solar" wrote:

Dear sir

We are sorry to say that you are not providing any authenticated documents such as warranty letter, invoice and cash receipt for us to solve your issue

Please provide us documents

Cid:image003. [protected]@01d1842e.94fff720

Nagamani. b. r.

Customer relationship manager

Cid:image004. [protected]@01d1842e.94fff720

Description: description: description: description: description: description: description: description: description: description: description: description: cid:image001. [protected]@01cbbbaf.20e599a0 generate your own power by solar roof top

Please do not print this e-mail unless it is absolutely necessary - this will help to preserve trees

Velnet non-conventional energy systems pvt ltd.

#01, yoga center road!

Kodighehalli, bangalore - 560092

Mobile - [protected]. web;www.kamalsolar.com

From: சூரியா ரா [mailto:[protected]@gmail.com]
Sent: 29 november 2016 18:11
To: [protected]@kamalsolar.com
Cc: [protected]@kamalsolar.com; [protected]@kamalsolar.com; [protected]@kamalsolar.com; pramod k r
Subject: re: tank lick age

Hello nagamani/kamal solar team,

Consider this reported issue as serious and correct the our solar unit asap

On top of i want the 1 warranty extension. as you guys cheating the customer by not giving the service when customer has reported the problem and which is created by your technicien, i am following on this matter from long time, called and informed many time even sending so many mails you guys not taking any action still to address the issue, now my unit is internally going worst day by day.

Thanks

Suriya

[protected]

On sat, nov 26, 2016 at 9:06 pm, சூரியா ரா wrote:

Hello nagamani/kamal solar team,

Can i know when you going to service the reported issue.

I have shared the solar unit details, does this is they way you wasting time for warranty period, being the reputed solar manufacture in market.

Kindly send me date when you are sending your engineer to fix the all reported issue

Thanks

Suriya
[protected]

On wed, nov 23, 2016 at 2:49 pm, சூரியா ரா wrote:

Hello nagamani,

Find

From: சூரியா ரா
Date: Sat, Nov 26, 2016 at 9:06 PM
Subject: Re: Tank lick age
To: [protected]@kamalsolar.com
Cc: [protected]@kamalsolar.com, [protected]@kamalsolar.com, [protected]@kamalsolar.com, Pramod k r

Hello Nagamani/Kamal Solar team,

Can I know when you going to service the reported issue.

I have shared the solar unit details, does this is they way you wasting time for warranty period, being the reputed Solar manufacture in market .

Kindly send me date when you are sending your engineer to fix the all reported issue

Thanks
Suriya
[protected]

On Wed, Nov 23, 2016 at 2:49 PM, சூரியா ரா wrote:

Hello Nagamani,

Find attached serial no for solar panel, which has the date on it, same should be on you system also,

I don't understand stand for what you need the invoice copy, when all detail should be on your system,

So kindly make the arrangements for fixing the all reports issue asap.

On Nov 23, 2016 11:21 AM, "Solar" wrote:

Dear Sir,

Please provide the requested documents at the earliest to solve your issue

cid:image003.[protected]@01D1842E.94FFF720

Nagamani.B.R.

Customer Relationship Manager

cid:image004.[protected]@01D1842E.94FFF720

Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:image001.[protected]@01CBBBAF.20E599A0 Generate Your Own Power By Solar Roof Top

Please do not print this e-mail unless it is absolutely necessary - this will help to preserve trees

Velnet Non-Conventional Energy Systems PVT LTD.

#01, Yoga Center Road!

Kodighehalli, Bangalore- 560092

Mobile - [protected]. Web;www.kamalsolar.com

From: சூரியா ரா [mailto:[protected]@gmail.com]
Sent: 22 November 2016 19:53
To: [protected]@kamalsolar.com
Cc: Pramod k r ; [protected]@kamalsolar.com; [protected]@kamalsolar.com; [protected]@kamalsolar.com
Subject: Re: Tank lick age

Hello Kamal Solar Team/Nagamani,

Can I know when you going to address the reported issue .I don't want any more further delay for warranty product you taking 5 month time to address .

I have already provided the customer name for this reported product, so there is no mean you asking for invoice or warranty copy and taking your own time to address the reported problem and from past 5 month you checking with your management on this without knowing the product under warranty or not it's really strange ...

SO kindly make the necessary arrangement to fix the all reported issue ASAP

Thanks

Suriya

[protected]

On Mon, Nov 21, 2016 at 4:38 PM, சூரியா ரா wrote:

Team, . I your system should have all the details what you asking to me,

Why you keep delaying to action, more over under warranty issue should be attend when customer has reported the issue you taking more then 5 month to action, I have lost now 5 month warranty, because of your delay in address in the issue.

So don't make any further delay, to fix this issue.

Thanks
Suriya

— forwarded message —
From: சூரியா ரா
Date: mon, nov 14, 2016 at 7:23 pm
Subject: re: tank lick age
To: [protected]@kamalsolar.com, [protected]@kamalsolar.com, [protected]@kamalsolar.com
Cc: [protected]@kamalsolar.com

Hello nagamani/mgmt team,

Kindly let me know when you going to replace the solar panel and water tank, i been waiting for long time and i am not getting reported issue address by your team, now the issue are becoming more worst.

Note: don't expect that i will be keep following on this, i have other option if still you not ready to take necessary action to fix the reported issue asap...

Thanks
Suriya
[protected]

On wed, nov 9, 2016 at 2:45 pm, சூரியா ரா wrote:
Hello nagamani,

Can i know for what we need to pay for transportation charges, its service which your team need to take care.

Note:the panel copper pipe also damage now, find the attached latest photo. what how you going to fix this problem,

I want you to make no more further delay, before complete unit get damage and unit need to recheck once, what all the parts damage due to using toilet acid to clean by your engineer...

Thanks
Suriya
[protected]

Velnet non-conventional energy systems pvt ltd.
#01, yoga center road!
Kodighehalli, bangalore - 560092
Mobile - [protected]. web;www.kamalsolar.com

[protected] Forwarded message[protected]
From: சூரியா ரா
Date: Mon, Nov 7, 2016 at 9:36 PM
Subject: Re: Tank lick age
To: [protected]@kamalsolar.com, [protected]@kamalsolar.com, [protected]@kamalsolar.com, [protected]@kamalsolar.com

Hello Nagamani/mgmt Team/Sales team,

Can I know when you sending you senior technician to fix reported issue,

Expecting your prompt action to...

சூரியா ரா
Oct 11

to solar, purchase, sales, info
Hello Nagamani /Solar MGMT,

Can I know for what you still waiting, are you waiting for this small issue to become bigger, the more you delay internal damage of solar tank go worst

now solar panel also having damage, started green patch on solar heater pipe .

Kindly arrange senior technician to fix this leakage ASAP

Note :You can't expect customer to pay for this reported issue, which is created by your technician, So stop asking for customer approval for minimum amount.

Thanks
Suriya
[protected]

சூரியா ரா
10:46 PM (6 minutes ago)

to solar, purchase, sales, info
Hello Nagamani /Solar MGMT,

Can I know for what you still waiting, are you waiting for this small issue to become bigger, the more you delay internal damage of solar tank go worst

now solar panel also having damage, started green patch on solar heater pipe .

Kindly arrange senior technician to fix this leakage ASAP

Note :You can't expect customer to pay for this reported issue, which is created by your technician, So stop asking for customer approval for minimum amount.

thanks
Suriya
[protected]

From: சூரியா ரா
Date: tue, oct 11, 2016 at 11:59 am
Subject: re: tank lick age
To: [protected]@kamalsolar.com, [protected]@kamalsolar.com, [protected]@kamalsolar.com, [protected]@kamalsolar.com

Hello nagamani /solar mgmt,

Can i know for what you still waiting, are you waiting for this small issue to become bigger, the more you delay internal damage of solar tank go worst

Now solar panel also having damage, started green patch on solar heater pipe.

Kindly arrange senior technician to fix this leakage asap

Note :you can't expect customer to pay for this reported issue, which is created by your technician, so stop asking for customer approval for minimum amount.

Thanks
Suriya
[protected]

— forwarded message —
From: சூரியா ரா
Date: tue, oct 11, 2016 at 11:59 am
Subject: re: tank lick age
To: [protected]@kamalsolar.com, [protected]@kamalsolar.com, [protected]@kamalsolar.com, [protected]@kamalsolar.com

Hello nagamani /solar mgmt,

Can i know for what you still waiting, are you waiting for this small issue to become bigger, the more you delay internal damage of solar tank go worst

Now solar panel also having damage, started green patch on solar heater pipe.

Kindly arrange senior technician to fix this leakage asap

Note :you can't expect customer to pay for this reported issue, which is created by your technician, so stop asking for customer approval for minimum amount.

Thanks
Suriya
[protected]

On tue, sep 13, 2016 at 2:05 pm, சூரியா ரா wrote:

Hello

Can i know for what you still waiting, are you waiting for this small issue to become bigger, the more you delay internal damage of solar tank go worst.

Kindly arrange senior technician to fix this leakage asap.

Thanks
Suriya
[protected]

On sat, aug 27, 2016 at 12:23 pm, சூரியா ரா wrote:

Why i need to approve for pay, when this issue created by your engineer

Kindly debit from that engineer salary who created this issue

And get this fixed asap

Thanks
Suriya
On aug 24, 2016 2:47 pm, "solar" wrote:

Dear sir

Provide your approval for the payment also

Cid:image003. [protected]@01d1842e.94fff720

Nagamani. b. r.

Customer relationship manager

Cid:image004. [protected]@01d1842e.94fff720

Description: description: description: description: description: description: description: description: description: description: description: description: cid:image001. [protected]@01cbbbaf.20e599a0 generate your own power by solar roof top

Please do not print this e-mail unless it is absolutely necessary - this will help to preserve trees

Velnet non-conventional energy systems pvt ltd.

#01, yoga center road!

Kodighehalli, bangalore - 560092

Mobile - [protected]. web;www.kamalsolar.com

From: சூரியா ரா [mailto:[protected]@gmail.com]
Sent: 23 august 2016 17:50
To: [protected]@kamalsolar.com
Subject: re: tank lick age

Hello nagamani,

Can you make leakage fixed asap. before the damage become major...

Thanks

Suriya

On thu, aug 18, 2016 at 6:07 pm, சூரியா ரா wrote:

Hi nagamani,

But why we have to pay, even it's minimum amount that should be with company, you all are authorized and how can your technician not following the proper procedure for cleaning the solar water unit.

If he would followed the proper procedure with approved cleaning solution form your company, then this issue would not happen

And how expecting customer to pay amount for this..

Thanks

Suriya

On thu, aug 18, 2016 at 5:50 pm, solar wrote:

Dear sir

The damage is not created by our team as the leakage has not started immediately after service.

As a special consideration we are only charging you nominal fee

Cid:image003. [protected]@01d1842e.94fff720

Nagamani. b. r.

Customer relationship manager

Cid:image004. [protected]@01d1842e.94fff720

Description: description: description: description: description: description: description: description: description: description: description: description: cid:image001. [protected]@01cbbbaf.20e599a0 generate your own power by solar roof top

Please do not print this e-mail unless it is absolutely necessary - this will help to preserve trees

Velnet non-conventional energy systems pvt ltd.

#01, yoga center road!

Kodighehalli, bangalore - 560092

Mobile - [protected]. web;www.kamalsolar.com

From: சூரியா ரா [mailto:[protected]@gmail.com]
Sent: 18 august 2016 16:13

To: [protected]@kamalsolar.com
Subject: re: tank lick age

Hi nagamani,

Can i know for what we need to pay rs.5000, when this was damage by your team.

I am not asking for service here, issue which created by your technician has to be fixed by your company cost not by customer..

Thanks

Suriya
[protected]

On thu, aug 18, 2016 at 3:31 pm, solar wrote:

Dear sir

With regards to the service done by our technician and the payment done, please provide us the cash receipt.

With regards to the payment, customer has to pay rs, 5, 000/- during dismantle of the tank. the tank after dismantle will be checked at factory what all the parts have to be replaced. the necessary parts will be replaced with any additional cost from the customer. incase you wish to see the leakage or damage, you are welcome to our factory and they will open the tank and show you the damage if any.

Please let us know how you would like to go about it.

Cid:image003. [protected]@01d1842e.94fff720

Nagamani. b. r.

Customer relationship manager

Cid:image004. [protected]@01d1842e.94fff720

Description: description: description: description: description: description: description: description: description: description: description: description: cid:image001. [protected]@01cbbbaf.20e599a0 generate your own power by solar roof top

Please do not print this e-mail unless it is absolutely necessary - this will help to preserve trees

Velnet non-conventional energy systems pvt ltd.

#01, yoga center road!

Kodighehalli, bangalore - 560092

Mobile - [protected]. web;www.kamalsolar.com

From: சூரியா ரா [mailto:[protected]@gmail.com]
Sent: 18 august 2016 15:10

To: [protected]@kamalsolar.com
Subject: re: tank lick age

Hi nagamani,

Can you clarify me who going to pay the rs.5000 for take issue to fix, for what you required our approval for this...

And if you taking to your factory, how long will it take to get ready for re-installation.

Thanks

Suriya
[protected]

On thu, aug 18, 2016 at 10:40 am, solar wrote:

Dear sir,

We have discussed your solar issue with our management. the management has approved the work against payment of rs. 5, 000/-. kindly send your approval for us to take up the work.

Upon your approval the tank will be brought to the factory replaced with required material and will be reinstalled at your place.

Awaiting your approval

Cid:image003. [protected]@01d1842e.94fff720

Nagamani. b. r.

Customer relationship manager

Cid:image004. [protected]@01d1842e.94fff720

Description: description: description: description: description: description: description: description: description: description: description: description: cid:image001. [protected]@01cbbbaf.20e599a0 generate your own power by solar roof top

Please do not print this e-mail unless it is absolutely necessary - this will help to preserve trees

Velnet non-conventional energy systems pvt ltd.

#01, yoga center road!

Kodighehalli, bangalore - 560092

Mobile - [protected]. web;www.kamalsolar.com

From: சூரியா ரா [mailto:[protected]@gmail.com]
Sent: 17 august 2016 19:01
To: [protected]@kamalsolar.com
Subject: re: tank lick age

Hello nagamani,

Can i know, what action has been taken so far.

Thanks

Suriya
[protected]

On wed, aug 10, 2016 at 7:31 pm, சூரியா ரா wrote:

Hi nagamani,

Thanks for reply after such long reminder mails

Customer name i have given on very first mail

S. ramalingam

28441087 should be register number

If am not wrong i already spoke to you on this more then month back, for which you have asked me to send picture of leakage tank.. and you told you checking with you md on this and get back to me in 1 or 2 day's..

So kindly take the action to fix this or replace the tank, which was damaged by your technician withoutt following proper procedure to clean the solar water unit

Can i know why you looking for cash receipt copy form our end, when your technician has the copy of it..

Thanks

Suriya
[protected]

On wed, aug 10, 2016 at 1:40 pm, solar wrote:

Dear mr. suriya

Thank you for writing to us.

The mobile no. or the name you are providing we are not able to track any record in our system.

Kindly provide in what name you have purchase the solar, invoice no., warranty ltr and dated of installation.

With regards to the technician complaint you are raising with service, please provide us the cash receipt our technician has given during service & the amount paid.

We will do our best to solve your solar issue.

Cid:image003. [protected]@01d1842e.94fff720

Nagamani. b. r.

Customer relationship manager

Cid:image004. [protected]@01d1842e.94fff720

Description: description: description: description: description: description: description: description: description: description: description: description: cid:image001. [protected]@01cbbbaf.20e599a0 generate your own power by solar roof top

Please do not print this e-mail unless it is absolutely necessary - this will help to preserve trees

Velnet non-conventional energy systems pvt ltd.

#01, yoga center road!

Kodighehalli, bangalore - 560092

Mobile - [protected]. web;www.kamalsolar.com

On tue, aug 9, 2016 at 11:17 am, சூரியா ரா wrote:

Hello,

Can we know what action taken so for this reported issue?

Does this is way you respond to your customer and sell your product

Thanks

Suriya
[protected]

—

With best regards
Suriya

—

With best regards
Suriya

—

With best regards
Suriya

—

With best regards
Suriya

—

With best regards
Suriya

—

With best regards
Suriya

—
With best regards
Suriya

—
With best regards
Suriya

—
With best regards
Suriya

Sent many mail, but not getting any response, wanted to escalate this issue to higher management, how kamal solar respond to customer and do the damage to customer property where they following inproprer procedure to clean the solar water heater. make making business of damage again asking customer to pay for it..

such company should not get license for commercial sale and service ...

Kindly make this fix asap, or replace the tank which is damage by your technician..

attached all the mail

சூரியா ரா
Jul 27

to Solar
Hello, ,

Can I know when you going to get back and solve reported issue.

Thanks
Suriya

சூரியா ரா
Jul 28

to Solar
Hello,

Can we know what action taken so for this reported issue ?

Thanks
Suriya

சூரியா ரா
Aug 3

to Solar
Hello,

Hello,

Can we know what action taken so for this reported issue ?

does this is way you respond to your customer and sell your product

Thanks
Suriya

சூரியா ரா
Aug 9

to purchase, sales, info, Solar
Hello,

Can we know what action taken so for this reported issue ?

does this is way you respond to your customer and sell your product

Thanks
Suriya
[protected]

சூரியா ரா
Aug 9

to Solar, purchase, sales, info
Hello Team,

can I get reply on my reported issue,

does really you take care of customer reported issues, more over this issue started after you engineer done the clean of our solar water set

Thanks
Suriya
[protected]

Solar
Dear Mr. Suriya Thank you for writing to us. The mobile no. or the name you a...
Aug 10

சூரியா ரா
Aug 10

to solar
Hi Nagamani,

Thanks for reply after such long reminder mails

Customer name I have given on very first mail

S.Ramalingam
28441087 should be register number

if am not wrong I already spoke to you on this more then month back, for which you have asked me to send picture of leakage tank.. and you told you checking with you MD on this and get back to me in 1 or 2 day's..

So kindly take the action to fix this or replace the tank, which was damaged by your technician withoutt following proper procedure to clean the Solar water Unit

Can I know why you looking for cash receipt copy form our end, when your technician has the copy of it..

Thanks
Suriya
[protected]

சூரியா ரா
Aug 17

to solar
Hello Nagamani,

Can I know, what action has been taken so far.

Thanks
Suriya
[protected]

Solar
Dear Sir, We have discussed your solar issue with our Management. The managem...
Aug 18

சூரியா ரா
Aug 18

to solar
Hi Nagamani,

can you clarify me who going to pay the Rs.5000 for take issue to fix, for what you required our approval for this...

and if you taking to your factory, how long will it take to get ready for re-installation .

Thanks
Suriya
[protected]

Solar
Dear Sir With regards to the service done by our technician and the payment d...
Aug 18

Solar
We will require minimum one week for us to return the tank.
Aug 18

சூரியா ரா
Aug 18

to solar
Hi Nagamani,

Can I know for what we need to pay Rs.5000, when this was damage by your team.

I am not asking for service here, issue which created by your technician has to be fixed by your company cost not by customer ..

Thanks
Suriya
[protected]

Solar
Dear sir The damage is not created by our team as the leakage has not started...
Aug 18

சூரியா ரா
Aug 18

to solar
Hi Nagamani,

But why we have to pay, even it's minimum amount that should be with company, you all are authorized and how can your technician not following the proper procedure for cleaning the Solar water unit.
if he would followed the proper procedure with approved cleaning solution form your company, then this issue would not happen

and how expecting customer to pay amount for this..

Thanks
Suriya

சூரியா ரா
Aug 23

to solar
Hello Nagamani,

Can you make leakage fixed ASAP. before the damage become major ...

Thanks
Suriya

Solar
Dear Sir Provide your approval for the payment also [mailto:[protected]@...
Aug 24

சூரியா ரா
Aug 27

to solar
Why I need to approve for pay, when this issue created by your engineer

Kindly debit from that engineer salary who created this issue

And get this fixed asap

Thanks
Suriya

சூரியா ரா
2:05 PM (3 minutes ago)

to solar
Hello

Can I know for what you still waiting, are you waiting for this small issue to become bigger, the more you delay internal damage of solar tank go worst .

Kindly arrange senior technician to fix this leakage ASAP.

Thanks
Suriya
[protected]

Sent many mail, but not getting any response, wanted to escalate this issue to higher management, how kamal solar respond to customer and do the damange to customer property with following inproprer procedure to clean the solar water heater.

Kindly make this fix asap, or replace the tank which is damage by your technician..


Tank leakage
Inbox
X
சூரியா ரா

Attachmentsjul 13

To solar

Hi, kindly find the attached pic of our solar tank as discussed over phone, which is started leaking post your technician open and clean with toilet cleaner acid which is damaged the tank

Kindly fix this asap, make sure your technician know the proper procedures for cleaning solar water heater system

Customer name: s. Ramalingam

Thanks
Suriya
[protected]
4 attachments

Recipients

— forwarded message —
From: சூரியா ரா
Date: wed, jul 13, 2016 at 8:36 pm
Subject: tank lick age
To: [protected]@kamalsolar.Com
Cc: suriya r


Hi, kindly find the attached pic of our solar tank as discussed over phone, which is started licking post your technician open and clean with toilet cleaner acid which is damaged the tank

Kindly fix this asap, make sure your technician know the proper procedures for cleaning solar water heater system

Customer name: s. Ramalingam

Thanks
Suriya
[protected]


—
With best regards
Suriya
Img_20160630_135628. Jpg
(767k)
Img_20160630_135508. Jpg
(971k)
Img_20160630_135644. Jpg
(1, 319k)
Img_20160630_135619. Jpg
(751k)


சூரியா ரா

Jul 27 (7 days ago)

To solar
Hello,

Can i know when you going to get back and solve reported issue.

Thanks
Suriya
சூரியா ரா

Jul 28 (6 days ago)

To solar
Hello,

Can we know what action taken so for this reported issue?

Thanks
Suriya
சூரியா ரா

10:04 pm (2 minutes ago)

To solar
Hello,

Hello,

Can we know what action taken so for this reported issue?

Does this is way you respond to your customer and sell your product

Thanks
Suriya


On thu, jul 28, 2016 at 7:23 pm, சூரியா ரா wrote:

Hello,

Can we know what action taken so for this reported issue?

Thanks
Suriya

On wed, jul 27, 2016 at 1:13 pm, சூரியா ரா wrote:

Hello,

Can i know when you going to get back and solve reported issue.

Thanks
Suriya

On wed, jul 13, 2016 at 8:36 pm, சூரியா ரா wrote:

Hi, kindly find the attached pic of our solar tank as discussed over phone, which is started licking post your technician open and clean with toilet cleaner acid which is damaged the tank

Kindly fix this asap, make sure your technician know the proper procedures for cleaning solar water heater system

Customer name: s. Ramalingam

Thanks
Suriya
[protected]


—
With best regards
Suriya


—
With best regards
Suriya


—
With best regards
Suriya

Sent many mail, but not getting any response, wanted to escalate this issue to higher management, how Kamal Solar respond to customer and do the damange to customer property with following inproprer procedure to clean the solar water heater .

Kindly make this fix ASAP, or replace the tank which is damage by your technician..


Tank leakage
Inbox
x
சூரியா ரா
br...