Kapil Chit Funds — My chit was completed in January 2022 chit ticket no - FKLBT37F-37

Dear sir,
I'm the customer of Kapil chits since 2006. I have completed my 1 lakh chit in Nagole branch with chit number FKLBT37F- 37 for 50 months which was completed in January2022 but still now chit payment is not issued to me.when i called manager he was telling that payments are not collected he told he will make payment by March 25th again when i called on March 25th amount is not adjusted he will issue after festival i.e, on 4th April .Is this kind of answer will customer expects from manager .kindly look in to the issue and solve my issue as Early as possible.