Kapil Chit Funds — unauthorised chit was assigned to me

As per your agent confirmation i had paid an amount of rs.5, 350 for new chit in the month of jan'19, but due to delay in start i had requested and submitted a letter to cancel that new chit and adjust that amount in my existing chit.
When i had informed your agent to bid my existing chit and release the auction than they intimated that i supposed to pay the new chit balance amount due to my request letter was not considered by your process team, which was not intimated to me even after 8 months even though i am frequently contacting with your agent and monthly i am paying my current chit payment.
They are forcing me that they will adjust the new chit pending amount from my current chit bid value.