Kapil Chit Funds — Worst service never ever I experienced from kapil chit funds (NTPC )

I'm customer of kapil chit fund. I'm paying the amount on time to time basis with out any delay.. in the same way i expect service from you.. Your Branch NTPC the worst experience I had, in August I have lifted the amount now it is December till now no rely, even if I call them also not lifting the phone.. Specially take a action on manager. If you are not providing good service for customer, how can you expect to pay regular from customer..