Karnataka Bank — Amount debited from sender account but amount not credited to recipient

I tried to sent some amount through
Karnataka bank's 'KBL Mobile plus' application on 22/07/2021
and in mini statement it was showing that the transaction is successful and also amount is debited.

But amount was not credited to recipient account.
Here below is the transaction I'd for your reference
ID :[protected]
Kindly resolve the issue asap.

Regards
Puttamadu