Karnataka Bank — imps settlement

Sir,
we had sent imps payment to s plastics on 31st march for rs22523 ref no is[protected] from our current account no [protected], name of the firm is indian waxes and chemicals.The party has forworded his accont statement during that period confirming his non receipt of payment.Please help me and see that the payment is settled.I have akrady sent my complaint to imps.ktkbank.com on 15th april and to [protected]@ktkbank.com on 17 th april as per your customer care executve advice.