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Karnataka Bank — Regarding Refund from Ajio

They sent my Refund amount on Aug 15 and they send this:[protected]
RRN for refund ID: rfnd_MQH0vUy5dSf5fp and they mentioned it will take 5 to 7 days its been 15 days still i haven't received my amount..Please check on this.
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    Karnataka Bank Phone
    +91 82 4222 8222
    +91 80 2202 1508
    +91 80 2202 1507
    Karnataka Bank Address
    Post Box No. 599.Mahaveera Circle, Kankanady, Dakshina Kannada Dist., Mangalore, Karnataka, India - 575002
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