Karnataka Bank — rude behaviour of customer rep

Address:

401107

Hi,

I called customer care on 4th september 2017 around 857 am to see whether my mother's adhaar card number updated on a/c or not. I called as mother was in feeling well. Instead of helping me taking into consideration abt adhaar card new rulings and my mom condition; instead i was baffled to see reply from customer rep. She said that i called debit card section and she can't share info with me. I told her that same route to check my adhaar card status; she changed her stance. She said she can't share information as im not the account holder. I informed her abt my mother condition but she reacted in derogatory way by stating that if "your mother wants to check her adhaar account status; then she should visit bank and update it herself." is this the way to treat senior citizen account holder. First your customer rep say that i wrongly routed to debit card section i know that didnt.