Karnataka Bank — rude behaviour towards my mother on 20/8/19

Address:

575004

This is regarding the rude behaviour of one of the lady staff of karnataka bank bejai branch on 20/8/2019 towards my mother to which i too witnessed. My mother told the lady staff in the morning that she wanted to see the original document of the fixed deposit which was kept under the bank custody. The lady said to come at noon and we visited at 3:00pm. When my mother and me went. The lady staff was rude saying that it's not with us to which my mother said what do you mean i have kept it under the bank custody. The lady rudely replied saying it's not here. The lady staff said we don't keep original document of local people we only keep documents of nri people what does she mean by this? My mother told her she doesn't know to behave with customers to which the lady replied saying i will behave the same way as you behave with me. My mother told her don't act like the manager to which the lady said even you don't act like a manager. My mother told her u need to know how to behave with customers to which she said that i have dealt with many since morning so you don't tell me how to behave. My mother is blind due to cmv retinitis in both eyes and hence we had kept the documents in the bank custody. The lady was utterly rude. My mother is a senior citizen and she needs to learn basic etiquettes and manners and know to deal with the issue politely. Customers are customers and the staff in the bank should treat people with respect. What does she mean by saying we don't keep documents of local people? Are we beggars? I have reported this to the rti and i will not stay num and hope this won't continue henceforth with us or any any other customer henceforth. I was really appalled at the attrocious behaviour of the lady staff who dealt with the fixed deposit in the first counter near the door of the bank. The bank needs to teach their staff basic etiquettes and manners especially when dealing with old people. It's our right to keep our documents in the bank custody and the staff has no right to tell us not to do so.