Karnataka Bank — unethical behaviour

Address:

Chitradurga, Karnataka

We are the customers of karnataka bank since a long time. We have joint account with karnataka bank, gopalpura branch, dharwad. (Sb a/c no.[protected]). On[protected] in view o[censored]rgent need of money i requested one of my relative mr nagaraj of madakaripura to credit rs.49, 000/- to my account through your chitradurga bank branch. When he arrived at the cash counter, the cashier working on that day at chitradurga branch rejected to accept the cash, stating that, it will cause delay in service to to your chitradurga branch customers and thereby cause inconveniance to them. Even, i requested him over cell of my relative i am in urgent need of money, please accept the cash and credit it to my account. For that he replied "if you are in so urgency ask your relative to deposit the cash at the cash recieving machine located below the branch". My relative was illiterate who is unable to use the machine. Hence, i once again requested your cashier. For that he replied that "under any circumstances i am not going to accept the cash, if you want you go and complain it to the branch manager". Accordingly, when my relative approached the branch manager, at first he also replied in the same way as your cashier replied and rejected to speak to me over cell phone of my relative. On knowing the same from my relative over cell phone, i searched and got the land line number of the branch and asked what is the problem in accepting the deposit of customer of another karnataka bank branch in chitradurga branch. After a lot of exchange of words over phone itself, finally, he agreed to accept the cash and disconnected the phone. But, surprisingly he asked my relative to show id proof which he did not carried. On intimation of the same by my relative, once again i called your branch manager over land line what for id proof of depositor is necessary to deposit rs.49, 000/- to my account. Again, he agreed to accept the cash and dis connected the phone. Subsequently, it informed by my relative that, branch manager asked him to wait for half a hour or one hour, so that he will get clarifications from head office and then he will decide whether to accept the deposit or not. Though, my relative waited there for half an hour he did not cared to get clarrifications and accept the deposit. Frustrated by this my relativr went back without depositing the money to my account. The said act of your cashier and branch manager of your chitradurga branch caused so much inconvenience to me when i was in urgent need of money. It also caused so much mental agony both to me and to my relative. All these facts you can get it from land line conversations bearing no.[protected] and cc tv footages of yor chitradurga branch.

Here i want clarifications for the following:
1) how can you post such a inefficient person as branch manager, who even do not know the basic day - to - day working affairs of the bank?
2) we are the customers of your bank since a long time. We never experienced such rude behaviour ever in your branches like shimoga, dvanagere, dharwad etc.,. But, i am experiencing little bad experiences now a days.
3) are you head office people do not give time to time training to your staff how to behave with the customers and update changes in policy etc.,.?
4) whether, customers of one karnataka bank branch are not the customers of karnataka bank to another karnataka branch?

Seeking the above clarifications, i request your authorities to take suitable deciplinary action against your chitradurga branch cashier & branch manager.

From:
Ramesh n
Manager (Legal)
Karnataka state financial corporation,
Rayapur, dharwad - 580009.