Karnataka One / Bangaloreone — Negligence of staff

One lady is working in nagaabhavi branch Bengaluru one. She is doing adhar updation work. She is very arrogant and have negligence quality. When people asking information she is given very false. In my experience I was visited to the branch on 11/12/2021 to collect a information about aadhar updation in that time she told to me you will come 2.30p.m.but I am visit the today for aadhar updation she refused to do and told come morning only. Is it good work sir, when I saw the branch that time she isn't doing any work but refused to do work.
Please take serious action above her. She is not good for public service.