Karnataka One / Bangaloreone — Rude behaviour

Bangalore one, Vinayaka layout, opposite to MK Ahmed stores, near Nammura thindi, Nagarabhavi,
I went to this branch just enquire address change in the Adhar and Voter ID card on 3rd Feb 2023 at 7.30pm, one lady was there in the office she was watching mobile, told me not to enter into the office as timing is closed, atleast she was not ready to listen my query and said, timing is closed, why so much of rudeness on the citizens, are they working for Govt sector or private ? If timing is closed then why was sitting in office and wasting Govt. Facilities for personal work ? Are we not responsible to question this being a Indian citizen and tax payer ????,