Karnataka One / Bangaloreone — Token issue

Bangalore One takes only 45 applications in a day, for which people stand in line from 7 am onwards. The tokens are issued at 8.45, however inspite of being in the front of the line I never got a token. The representative claimed to have issued 45 tokens before my name, but I was only behind 10 people at max. There is something going wrong or happening under the table, which is not fair. I would like to raise a formal complaint against Bangalore One for unfair and unethical activities.