Karnataka State Open University — Not providing any support for degree and transcription certificate

Hi, I have done MA(Education) in Aug 2014. My registration no. is 121441FMED0105. I want my original degree certificate and transcription certificate to pursue further studies in outside India. I have called up their contact numbers available on different websites but most of the numbers are wrong and whoever numbers are working, they are responding very badly. I'm looking for their email id but they are not ready to give any concern person email id and contact no. They said they are not providing any degree to any student. I need urgent help and ready to pay fees for getting these documents in original. It's ridiculous that no staff person ready to listen and provide any support to me. No email id or contact details available on their university websites and i don't know how can a student gets his degree from these kind o[censored]niversities. I have marked mail to them along with newspaper articles of 2018 that KSOU providing degrees to all students of[protected] students also. It's UGC approved university and they can't play with our career like this. If they don't entertain my request i will raise this issue to UGC and education departments against this university.
email Id: [protected]@gmail.com